Assistant Manager, Office of Admissions and Financial Assistance

Job Description

• Scholarship & Financial Assistance Administration
  • Manage the end‑to‑end administration of donor‑funded and government‑funded scholarships and bursaries for current and incoming students.
  • Administer scholarship applications, awards, renewals, and disbursements across schemes with varying eligibility criteria, tenure structures, and award conditions.
  • Coordinate closely with academic schools, the Office of Advancement, and internal stakeholders to support effective and timely award administration.
  • Facilitate scholarship offer issuance, acceptance, agreement signing, and fulfilment of donor and University requirements.
  • Provide ongoing administrative and case management support to scholars throughout the tenure of their awards.
• Scholarship Tenure, Renewal & Academic Monitoring
  • Coordinate annual household income‑based scholarship tenure renewal exercises in accordance with approved policies and requirements.
  • Apply income assessment and renewal criteria consistently, managing renewal timelines, documentation, and internal approvals.
  • Monitor scholars academic progression each term, identify academic risks or non‑compliance, and coordinate follow‑up actions, reviews, or escalations.
  • Ensure renewal and academic monitoring outcomes are accurately documented and maintained in an audit‑ready manner.
• Governance, Compliance & Financial Control
  • Ensure scholarship administration aligns with university policies, donor intent, funding agreements, and MOE regulations.
  • Manage Purchase Order (PO) issuance, procurement processes, and commitment tracking in accordance with university policies.
  • Oversee CSFA asset management, including maintaining accurate asset records and coordinating asset movements or disposals.
  • Maintain accurate, complete, and audit‑ready records and support audit readiness in a high‑compliance operating environment.
  • Identify and escalate operational, procurement, or compliance issues appropriately.
• Stakeholder Engagement, Operational Continuity & Team Support
  • Support outreach and communications to promote awareness of CSFA‑administered financial assistance schemes.
  • Develop and maintain accurate, accessible, and consistent student‑facing materials (e.g. guides, FAQs, webpages).
  • Support frontline engagement by ensuring accurate and consistent responses to student and stakeholder enquiries.
  • Act as operational backup for non‑tuition schemes and loans to ensure continuity of operations.
  • Provide functional guidance and day‑to‑day support to a contract staff member and contribute to continuous process improvement.
• Any other duties assigned.

Qualifications

• Degree holder with at least 3 to 4 years of relevant administrative or operational experience prior experience in the education sector and/or customer service will be an advantage.
• Prior experience with a working knowledge of financial assistance schemes, including financial aid, bursaries, and/or scholarships, will be an advantage.
• Experience in supporting the implementation and improvement of operational processes will be preferred.
• Strong time management and organisational skills, with the ability to plan, prioritise, and coordinate multiple tasks to meet deadlines in a high‑volume operational environment.
• Good understanding of governance, compliance, and documentation requirements, particularly in regulated or audit‑sensitive environments.
• Strong stakeholder engagement and communication skills, with the ability to work effectively with students and internal stakeholders.
• Ability to exercise sound judgement, identify risks, and escalate issues appropriately.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work independently with guidance, as well as collaboratively as part of a team.
• Meticulous, detail‑oriented, and well‑organised, with a strong sense of responsibility and follow‑through.
• Demonstrated analytical and problem‑solving skills, with the ability to identify issues and propose or escalate solutions as appropriate.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and Adobe Acrobat.
• Experience with Power BI and Power Automate will be an advantage.
• Familiarity with Canva and basic graphics editing tools to support the design of emailers and outreach materials will be a plus.

• Scholarship & Financial Assistance Administration
  • Manage the end‑to‑end administration of donor‑funded and government‑funded scholarships and bursaries for current and incoming students.
  • Administer scholarship applications, awards, renewals, and disbursements across schemes with varying eligibility criteria, tenure structures, and award conditions.
  • Coordinate closely with academic schools, the Office of Advancement, and internal stakeholders to support effective and timely award administration.
  • Facilitate scholarship offer issuance, acceptance, agreement signing, and fulfilment of donor and University requirements.
  • Provide ongoing administrative and case management support to scholars throughout the tenure of their awards.
• Scholarship Tenure, Renewal & Academic Monitoring
  • Coordinate annual household income‑based scholarship tenure renewal exercises in accordance with approved policies and requirements.
  • Apply income assessment and renewal criteria consistently, managing renewal timelines, documentation, and internal approvals.
  • Monitor scholars academic progression each term, identify academic risks or non‑compliance, and coordinate follow‑up actions, reviews, or escalations.
  • Ensure renewal and academic monitoring outcomes are accurately documented and maintained in an audit‑ready manner.
• Governance, Compliance & Financial Control
  • Ensure scholarship administration aligns with university policies, donor intent, funding agreements, and MOE regulations.
  • Manage Purchase Order (PO) issuance, procurement processes, and commitment tracking in accordance with university policies.
  • Oversee CSFA asset management, including maintaining accurate asset records and coordinating asset movements or disposals.
  • Maintain accurate, complete, and audit‑ready records and support audit readiness in a high‑compliance operating environment.
  • Identify and escalate operational, procurement, or compliance issues appropriately.
• Stakeholder Engagement, Operational Continuity & Team Support
  • Support outreach and communications to promote awareness of CSFA‑administered financial assistance schemes.
  • Develop and maintain accurate, accessible, and consistent student‑facing materials (e.g. guides, FAQs, webpages).
  • Support frontline engagement by ensuring accurate and consistent responses to student and stakeholder enquiries.
  • Act as operational backup for non‑tuition schemes and loans to ensure continuity of operations.
  • Provide functional guidance and day‑to‑day support to a contract staff member and contribute to continuous process improvement.
• Any other duties assigned.