COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Scholarship & Financial Assistance Administration
- Manage the endtoend administration of donorfunded and governmentfunded scholarships and bursaries for current and incoming students.
- Administer scholarship applications, awards, renewals, and disbursements across schemes with varying eligibility criteria, tenure structures, and award conditions.
- Coordinate closely with academic schools, the Office of Advancement, and internal stakeholders to support effective and timely award administration.
- Facilitate scholarship offer issuance, acceptance, agreement signing, and fulfilment of donor and University requirements.
- Provide ongoing administrative and case management support to scholars throughout the tenure of their awards.
- Scholarship Tenure, Renewal & Academic Monitoring
- Coordinate annual household incomebased scholarship tenure renewal exercises in accordance with approved policies and requirements.
- Apply income assessment and renewal criteria consistently, managing renewal timelines, documentation, and internal approvals.
- Monitor scholars academic progression each term, identify academic risks or noncompliance, and coordinate followup actions, reviews, or escalations.
- Ensure renewal and academic monitoring outcomes are accurately documented and maintained in an auditready manner.
- Governance, Compliance & Financial Control
- Ensure scholarship administration aligns with university policies, donor intent, funding agreements, and MOE regulations.
- Manage Purchase Order (PO) issuance, procurement processes, and commitment tracking in accordance with university policies.
- Oversee CSFA asset management, including maintaining accurate asset records and coordinating asset movements or disposals.
- Maintain accurate, complete, and auditready records and support audit readiness in a highcompliance operating environment.
- Identify and escalate operational, procurement, or compliance issues appropriately.
- Stakeholder Engagement, Operational Continuity & Team Support
- Support outreach and communications to promote awareness of CSFAadministered financial assistance schemes.
- Develop and maintain accurate, accessible, and consistent studentfacing materials (e.g. guides, FAQs, webpages).
- Support frontline engagement by ensuring accurate and consistent responses to student and stakeholder enquiries.
- Act as operational backup for nontuition schemes and loans to ensure continuity of operations.
- Provide functional guidance and daytoday support to a contract staff member and contribute to continuous process improvement.
- Any other duties assigned.
QUALIFICATIONS- Degree holder with at least 3 to 4 years of relevant administrative or operational experience prior experience in the education sector and/or customer service will be an advantage.
- Prior experience with a working knowledge of financial assistance schemes, including financial aid, bursaries, and/or scholarships, will be an advantage.
- Experience in supporting the implementation and improvement of operational processes will be preferred.
- Strong time management and organisational skills, with the ability to plan, prioritise, and coordinate multiple tasks to meet deadlines in a highvolume operational environment.
- Good understanding of governance, compliance, and documentation requirements, particularly in regulated or auditsensitive environments.
- Strong stakeholder engagement and communication skills, with the ability to work effectively with students and internal stakeholders.
- Ability to exercise sound judgement, identify risks, and escalate issues appropriately.
- Strong interpersonal, written, and verbal communication skills.
- Ability to work independently with guidance, as well as collaboratively as part of a team.
- Meticulous, detailoriented, and wellorganised, with a strong sense of responsibility and followthrough.
- Demonstrated analytical and problemsolving skills, with the ability to identify issues and propose or escalate solutions as appropriate.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and Adobe Acrobat.
- Experience with Power BI and Power Automate will be an advantage.
- Familiarity with Canva and basic graphics editing tools to support the design of emailers and outreach materials will be a plus.
OTHER INFORMATION#LI-LK1
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
