The O2O Project Assistant Manager plays a pivotal role in driving strategic innovation initiatives that bridge Guardian's offline and online touchpoints, with a strong focus on integrated health and wellness services. This role supports the Head of Business Development in the design, execution, and scaling of pilot programs such as health assessments and digital health partnerships. The candidate will manage end-to-end project execution including business case development, internal and external stakeholder alignment, and operational integration into Guardian's omnichannel ecosystem.
Responsibilities
- Support planning and execution of O2O initiatives focused on health & wellness integration:
- Conduct feasibility studies, develop business cases and track ROI for pilot programs
- Collaborate with internal functions (e.g. Store Ops, Tech, Marketing, Legal) and external partners (e.g. health tech providers, medical partners etc. to co-create service journeys and digital tools
- Define clear customer experience flows across physical and digital interfaces
- Coordinate pilot rollout plans, training materials, SOPs, and post-launch performance reviews
- Track milestones, manage project timelines, and escalate risks to the Head of Business Development
- Maintain proper documentation of contracts, partner deliverables and operating procedures
- Work closely with Product and Digital Tech teams to ensure proper backend integration with the Guardian App and CDP
- Support the Head of Business Development in crafting proposals, decks and reports for management reviews
About You
- Bachelor's degree in Business, Healthcare, Life Sciences, Pharmacy, or related fields
- 2-3 years of relevant experience in project management, healthcare innovation, or retail O2O strategy
- Prior involvement in digital health/wellness pilots or health & beauty operations is a plus
- Strong analytical and strategic thinking capabilities; able to build ROI models and project justifications
- Proficient in PowerPoint, Excel, and project tracking tools
- Excellent communication skills with proven ability to manage diverse stakeholders and external vendors
- Able to work independently in a fast-paced, cross-functional environment
Benefits
Team Member Discount
Subsidized Medical and Dental Benefits
Training Opportunities
Career Advancement
Location: Tampines North
