Assistant Manager, Medical

Job Summary:

. Provide administrative and project coordination support to the Medical Director, including executive communications, strategic initiatives, and hospital leadership engagements.

. Assist with the coordination and monitoring of hospital-wide quality improvement and clinical governance activities, including tracking quality metrics, audits, and committee functions.

. Perform secretariat duties at Medical Board & Medical Advisory Board meetings.

. Lead and manage the Medical Admin team to ensure efficient administrative support for clinical departments, maintenance of high service standards, and continuous process improvement.

Key Responsibilities:

1. Strategic Coordination & Project Execution

. Provide operational and strategic coordination support to the Medical Director and Clinical Quality Chairman across a wide range of medical affairs and quality initiatives.

. Coordinate the development, implementation, and monitoring of projects, clinical governance activities, and strategic priorities.

. Assist in drafting, reviewing, and disseminating key reports, presentations, internal communications, and policy documents.

. Support department compliance activities including accreditation, licensing, and regulatory audits by compiling data, preparing documentation, and facilitating submission processes.

2. Clinical Governance & Quality Support

. Coordinate clinical quality and patient safety initiatives, including RCA processes, clinical audits, incident reporting, and tracking of quality indicators.

. Provide administrative and logistical support to Clinical Governance Committees

. Work closely with clinical teams and quality leads to ensure timely reporting and data submission for continuous quality improvement.

. Maintain proper documentation and records for quality activities and ensure readiness for audits and reviews.

3. Oversight of Medical Administration Team

. Supervise and lead a team of medical administrative staff supporting clinical departments and senior medical leadership.

. Oversee daily operations including task allocation, rostering, performance appraisal, and staff training.

. Review and optimize workflows, SOPs, and resource planning to enhance service delivery and operational efficiency.

. Promote a high standard of professionalism and responsiveness within the medical admin team.

4. Secretariat to Medical Board and Medical Advisory Committee

. Serve as Secretariat to the Medical Board and Medical Advisory Committee (MAC).

. Organize and facilitate meetings including agenda setting, documentation preparation, minute-taking, and follow-up on action items.

. Maintain up-to-date records of committee proceedings, decisions, and membership.

. Ensure compliance with governance protocols and timely communication with committee members and relevant departments.

Job Requirements:

. Degree in Health Sciences or its equivalent, with a minimum 4-6 years working experience in a healthcare environment

. Possess 5 years of working experience, including 1 to 2 years in supervisory role for Assistant Manager position.

. Experience and skills in project management, hospital operations, medical governance structures and quality framework

. Good oral and written communication skills

. Proficient in Microsoft Office Suite familiarity with statistical tools and data visualization dashboards is a plus

. Organized and detail-orientated

. Could work independently and under pressure

. Strong work ethics