Assistant Manager, Manulife Business Academy

Position Responsibilities

• Design, develop, and deliver learning solutions that support representative and leader development.
• Facilitate onboarding programmes and continuous learning initiatives across the agency force.
• Partner with internal stakeholders and agency leaders to implement strategic capability-building projects.
• Manage training administration activities to support programme execution and learner experience.
• Monitor and evaluate learning effectiveness and recommend enhancements to improve outcomes.
• Develop engaging training materials and learning experiences aligned to business objectives.
• Support the implementation of innovative learning solutions, including GenAI-enabled role play simulations.
• Coordinate project activities and stakeholder communications to ensure successful programme delivery.

Required Qualifications

• University degree in Business, Human Resources, Education, Learning & Development, or a related discipline.
• Minimum 4 years of training, learning and development, education, or financial services experience.
• Experience within financial services, agency training, or representative development environments.
• Strong presentation and facilitation skills.
• Strong project management and stakeholder management capabilities.
• Demonstrated ability to design engaging learning experiences and training materials.
• Proficiency in Microsoft Office applications and digital learning tools.
• Completed CMFAS Modules 9, 9A, 8, 8A HI, and RES5.

Preferred Qualifications

• CFP and/or ChFC certification.
• Experience supporting digital learning solutions and learning innovation initiatives.
• Exposure to GenAI-enabled learning tools or simulation-based learning programmes.

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.