This role is responsible for leading and strengthening people operations across the full employee lifecycle while partnering business leaders as a trusted HR advisor. The incumbent will oversee HR operations governance, payroll coordination, HR systems, and service delivery, and will also provide day-to-day HR Business Partner (HRBP) support to assigned business units.
Key Responsibilities
(A) HR Operations
- Manage and continuously improve end-to-end employee lifecycle processes, including onboarding, probation and confirmation, internal movements, performance cycle coordination, and exit administration.
- Lead HR operations governance through the review, development, and implementation of HR policies, SOPs, templates, and internal guidelines, ensuring statutory and internal compliance.
- Act as HR payroll checker/approver by validating monthly payroll inputs such as joiners, leavers, allowances, overtime, and deductions prior to processing.
- Administer employee benefits, insurance renewals, and claims in collaboration with external vendors, and support annual compensation and bonus cycles.
- Maintain HRIS data integrity and prepare workforce reports, dashboards, and people analytics on headcount, attrition, leave, and manpower movements.
- Oversee HR service delivery standards, ensuring timely and consistent responses to employee queries and identifying opportunities to improve self-service and operational efficiency.
- Supervise, coach, and develop the People Operations team, setting clear expectations and role-modelling professionalism, accountability, and continuous improvement.
- Lead or support HR projects such as HRIS enhancements, workflow redesign, policy harmonisation, and digitisation initiatives to enhance efficiency, compliance, and employee experience.
(B) HR Business Partnering
- Partner assigned business units as a trusted HR advisor, providing guidance on people matters including performance management, employee relations, workforce planning, and policy interpretation.
- Coach and support managers on handling employee performance issues, grievances, and disciplinary cases, ensuring fair, consistent, and compliant outcomes.
- Support annual performance management, promotion, and talent review cycles in collaboration with business leaders and HR colleagues.
- Provide people insights and recommendations using workforce data to support business decisions and organisational effectiveness.
- Champion culture, engagement, and change initiatives, partnering leaders to drive positive employee experience and adoption.
Skills & Requirements
- Diploma or Degree in Human Resources, Business Administration, or a related discipline.
- 3-5 years of relevant experience in People Operations, HR Operations, or HR Administration, with supervisory or team leadership exposure.
- Strong working knowledge of Singapore employment legislation and statutory requirements, including CPF, IRAS, MOM submissions, and the Tripartite Guidelines on Fair Employment Practices (TAFEP).
- Hands-on experience in HRIS administration, payroll coordination, and employee benefits management.
- Strong attention to detail with the ability to manage data accuracy, numerical validation, and process controls.
- Effective communication and stakeholder management skills, with the ability to work across all levels of the organisation.
- Comfortable operating in a structured, fast-paced environment with a continuous improvement mindset.
We are committed to fair and merit-based employment practices. All applications will be assessed based on skills, experience, and organisational fit. We welcome all applicants and do not discriminate on the basis of age, race, religion, gender, marital status, family responsibilities, or any other protected characteristic in accordance with the Tripartite Guidelines and Singapore law.
