Assistant Manager / Manager, Donor Excellence

[What the role is]

We are seeking an Assistant Manager/ Manager to lead the administrative and operational functions of the Donor Excellence team

[What you will be working on]

Team Leadership

. Lead and develop administrative and operational staff

. Manage workload distribution and drive continuous improvement

. Coach team members and manage performance

Operations Management

. Oversee donor management systems and database integrity

. Manage compliance processes and permit applications

. Lead funding allocation and budget tracking

. Develop standard operating procedures

Stakeholder Relations

. Handle complex donor enquiries and relationship management

. Coordinate meetings and prepare strategic documentation

. Represent team in cross-functional initiatives

Project & Event Oversight

. Manage event planning, procurement, and logistics

. Oversee vendor relationships and contract negotiations

. Lead process improvement projects

Data & Reporting

. Analyse operational metrics and prepare management reports

. Implement monitoring systems and quality assurance

. Drive data-driven decision making

[What we are looking for]

Education & Experience

. Bachelor's degree preferred

. 5-7 years operations/administration experience

. 2-3 years management experience

. Non-profit or government experience preferred

Key Skills

. Team leadership and staff development

. Budget management and project coordination

. Advanced Microsoft Office and database skills

. Strong communication and analytical abilities

. Discretion with confidential information