The incumbent will be part of the Advisory team with theTripartite Alliance for Fair and Progressive Employment Practices (TAFEP).
Job responsibilities:
- Provide advisory services on fair employment practices, labour legislations and workplace fairness issues through all touchpoints (over email, phone, video conference and in person)
- Advise customers on matters related to employment disputes, including discrimination cases and give guidance on options and possible recourse to the disputes and follow through until case closure
- Assess contractual terminations, involuntary resignations on wrongful dismissal, including those related to workplace discrimination and follow through until case closure
- Engage, assess and follow up with companies to ensure that their employment practices are fair
- Develop and maintain accurate customer-related databases for collation and reporting purposes
- Undertake advisory-related process improvement and/or ad hoc projects where required.
Job requirements:
- Prior 2-3 years experience in human resources, customer service or counselling is an added advantage.
- Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally.
- Have a positive attitude and an interest in helping individuals.
- Must be meticulous and possess good analytical and problem-solving skills.
- Able to communicate well and write concisely.
- Must be a team player who can work with both internal and external stakeholders.
- Proficient in basic IT programmes like MS Excel, Word, Powerpoint and Outlook.
Please submit your application to our company career website: https://careers.tal.sg/job/Assistant-Manager-Manager%2C-Advisory/300-en_GB/
