Job Description
Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport.
We are seeking interested applicants to lead and manage the development and delivery of learning, training, and welfare initiatives that foster a culture of continuous growth, engagement, and well-being among employees. This role ensures that staff are equipped with the skills and support needed to perform effectively, while promoting a positive and inclusive workplace environment aligned with organizational values and service excellence.
Primary Responsibilities
Learning & Development
- Develop and implement training strategies aligned with lounge service standards and operational goals.
- Conduct training needs analysis and collaborate with department heads to identify skill gaps.
- Design and deliver onboarding, service excellence and compliance programs.
- Monitor and evaluate training effectiveness through feedback, performance metrics and guest satisfaction scores.
- Manage digital learning platforms and coordinate with external training providers as needed.
Welfare
- Plan and execute welfare programs that promote physical, mental and emotional well-being of staff.
- Organize staff engagement activities, recognition programs and wellness initiatives.
- Serve as a point of contact for welfare-related concerns and provide appropriate support
- Ensure compliance with workplace health and safety regulations and promote a safe working environment.
- Collaborate with People & Culture team and Operations to ensure welfare programs are inclusive and responsive to staff needs.
Collaboration
- Partner with lounge managers and supervisors to embed a culture of continuous learning and care.
- Provide coaching and support to team leaders on staff development and engagement.
- Prepare reports and insights on L&D and welfare outcomes.
- Support change management and organizational development initiatives.
Qualifications
Knowledge and Experience
- Diploma or bachelor's degree in Tourism or Hospitality or Business Management or equivalent
- Minimum 5 years of experience in L&D or employee engagement, preferably in hospitality, aviation, or service industries.
- Strong facilitation, communication, and stakeholder management skills
- Passion for employee development and well-being in a fast-paced, customer-focused environment.
Competencies
- Excellent verbal and written communication skills.
- Deep understanding of luxury service standards and guest experience expectations
- Excellent interpersonal skills with ability to communicate with all levels of talent
- Good team working skills, able to work effectively and contribute to a team
- Good organization skills
- Ability to multi-task
- Multicultural awareness and able to work with people from diverse cultures
- Ability to work independently having good initiative in a dynamic environment
- Self-motivated and energetic
- Proficient in Microsoft Outlook, Word, Powerpoint
