Provide a high quality of service and deliver excellent dining experience to all customers in a Japanese restaurant
Familiar with the whole floor operations. Able to carry out the role of every floor position. (Host, server, cashier and others)
Responsible for restaurant sales target and KPIs include overall cost, i.e. food cost and labour cost
Enhance the leadership and performance excellence of the team members by training, motivating, assessing and being a role model for all team members to provide customers with high quality of service
Respond to the customer or team members comments and feedback professionally
Responsible and ensure outlet safety, cleanliness, hygiene are keeping in high standards
Responsible for outlet workforce arrangement, manage outlet recruitment and training scheduling and reporting shortage or excess of the workforce to Operations Head regularly
Good knowledge about all menu, able to explain clearly to team members during training.
Responsible for operating reports, and marketing.
Requirements:
Candidate must possess at least a Diploma in the hospitality field.
At least 3 - 5 Year(s) of working experience in the related field is required for this position.
