Assistant Manager, IT

The Assistant Manager, IT plays a key role in ensuring the smooth operation of the companys technology infrastructure. This role combines hands-on IT support with operational oversight, acting as a trusted partner for employees and a reliable link to management. You will be responsible for managing daily IT operations, providing technical assistance, and continuously improving systems to support business growth and efficiency.

This is an opportunity for a proactive, service-oriented IT professional to make a significant impact by ensuring that employees are equipped with the tools, systems, and support they need to perform at their best.

Key Responsibilities

IT Support & Service Excellence

• Provide above and beyond IT support by resolving hardware, software, and system issues quickly and effectively.
• Act as the go-to contact for helpdesk assistance, covering areas such as: Setting up and configuring workstations, laptops, mobile devices, and printers.
• Managing home office setups and IT requirements for company events.
• Installing, updating, and troubleshooting applications and operating systems.
• Serve as the super user for business-critical applications, including Office 365/Copilot 365, Microsoft Azure, Intune, Entra ID, Windows, SharePoint, ServiceNow, Impero, etc.
• Ensure employees have a positive and seamless IT experience by providing professional, approachable, and solution-focused assistance.

IT Operations Management

• Manage onboarding and offboarding processes, ensuring smooth transitions with full IT setup or deactivation.
• Handle procurement of hardware, software, and licenses, ensuring cost efficiency and timely delivery.
• Monitor and improve system backups, data recovery, and security protocols.
• Conduct regular system health checks and preventive maintenance to minimize downtime.
• Coordinate with vendors, external partners, and service providers for maintenance and upgrades.

Infrastructure & Continuous Improvement

• Assess existing IT infrastructure regularly to ensure scalability and alignment with the companys evolving needs.
• Identify opportunities for improvements in systems, processes, and employee experience.
• Contribute to IT projects, system upgrades, and implementation of new technologies.
• Ensure IT policies and procedures are up to date, aligned with best practices, and communicated across the organization.

Documentation & Governance

• Develop and maintain accurate IT documentation, including user guides, standard operating procedures, and technical manuals.
• Ensure proper record-keeping of assets, licenses, and IT inventory.
• Ensure compliance with IT security, data protection, and internal audit requirements.

Collaboration & Stakeholder Engagement

• Act as a trusted link between IT, employees, and management, ensuring effective communication and problem resolution.
• Provide training and guidance to employees on IT systems, tools, and best practices.
• Contribute to a culture of continuous learning and digital adoption within the organization.
• Provide an 'above and beyond' support in resolving problems related to IT hardware, software, systems and applications
• Manage IT operations including but not limited to onboarding and offboarding, ordering hardware and software, monitoring and improving system backup, etc
• Provide helpdesk support on all IT matters (e.g. setting up home office and IT equipment for company event, configuration and installation of new workstations, software, printers, mobiles, and troubleshoot issues on computer, etc)
• Provide support and act as the super user for applications such as Office365, Windows, Intranet, Servicenow, Impero, etc
• Regularly assess IT infrastructure to ensure it meets the companys demand
• Develop and maintain detailed IT related documentations
• Act as a link between IT, the employees and organization

Qualifications

• Diploma in Information Technology, Computer Science, or equivalent professional certification.
• Minimum 3 years experience in IT support with solid knowledge of Windows, Office365 / Copilot 365, Exchange, Azure, Intune and Entra ID.
• Proven experience in IT operations, troubleshooting, and user support across a wide range of systems and applications.

Skills & Attributes

• Strong problem-solving skills with a hands-on, can-do attitude.
• Highly structured, organized, and able to manage multiple priorities effectively.
• Strong interpersonal skills outgoing, approachable, and customer-service oriented.
• Excellent written and verbal communication skills with great listening ability.
• Ability to work independently, take initiative, and also collaborate within a team environment.
• Thrive in a fast-paced, dynamic environment with flexibility and adaptability.
• Always ready to assist, with a mindset of ownership and accountability.

Why Join Us

• Opportunity to work closely with leadership on impactful IT projects.
• A dynamic role with exposure to both day-to-day IT support and strategic infrastructure management.
• Be part of a collaborative and forward-thinking IT team where your ideas and expertise are valued.
• Develop your career in a fast-growing organization that invests in people and technology.