Assistant Manager - Guest Services

Role

Responsible for the operational efficiency and service delivery of the Front Office areas including Reception, Concierge and The Carlton Club Lounge. Managing, training, motivating, leading team members and be a positive role model.

Job Responsibilities

1. Provide timely and professional check-in/check-out services in accordance with established and standards.

2. Responsible for the smooth operations of each section in the Front Office

3. Build positive rapport with VIPs, club guests and return guests to ascertain their preference in room, F&B and other preferences

4. Attend daily internal operations and manpower meetings when necessary

5. Prepare month reports and analysis and costing where necessary

6. Supervise and manage Front Office operations and forecast manning during peak hours and heavy arrivals/departures

7. Train, manage, supervise and lead team members and ensuring they have the necessary knowledge and skills required to perform their duties

8. Able to multi-task and multi-role in other sections within the Front Office where required

9. Research, analyse, implement new policy and procedures where necessary

10. Perform any other job tasks as assigned by the management

Requirements

1. At least a Diploma holder

2. With a minimum 2 years experience in the same capacity.

3. Good communication skills and demonstrate ability to interact with customers and employees.

4. Strong leadership abilities

5. Good problem solving skills and organizational abilities.

6. Proficient in MS Office (Word, Excel and PowerPoint)

7. CPR, AED, CERT, Food and Hygiene certified will be preferred.