Assistant Manager, Executive Transition Labs, Deloitte Greenhouse
The Deloitte Greenhouse Southeast Asia is an innovation and problem-solving accelerator. We help our clients advance their strategic growth or innovation initiatives through full-to-multi day workshops, called Labs. We deliver a unique experience that combines technology, immersive tools and expert facilitation to help our clients ideate, develop strategies and solve complex business challenges.
Under the Greenhouse offerings in SEA, the Executive Transition Labs are an extremely successful eminence and relationship program. The program targets C-suite executives (e.g. CEO, COO, CIO) at strategic clients that are transitioning into new roles. The Lab helps them analyse the most critical drivers of success in their new role. The program is seen as a key platform in the delivery of Distinctive Client Engagement.
While the Labs are facilitated by our Senior Partners, we are currently seeking an Assistant Manager to help us manage the Executive Transition Lab Program in SEA. This role will give the candidate a unique opportunity to work with a wide array of clients to solve business problems, get a view into strategic decision-making, stretch their critical thinking and problem-solving skills and network with a broad range of executive level clients as well as Deloitte leaders.
This is a role with visibility at the highest levels of Deloitte and therefore, the ideal candidate will be a high-performing Assistant Manager with strong project and programme management skills, good facilitation/presentation skills, with a creative flair and an interest in delivering exceptional client experiences to C-suite executives and Deloitte senior management. He or she will be responsible to drive and deliver the Executive Transition Lab programme, operations, logistics, reporting and process improvement activities associated with the Executive Labs.
Responsibilities:
The selected candidate will be responsible for the end-to-end preparation and engagement processes, with all stakeholders on the Executive Transition Labs. They will bring in experience from across the Labs and seek relevant information across the firm, to ensure consistency in delivery and a highly valuable experience to the client. The candidate will also be a key contributor to the Deloitte Greenhouse team, participating in our various other lab offerings as well.
Executive Transition Lab Project Management:
- Provide Deloitte Lead Client Service Partners (LCSPs) who are considering an Executive Lab for their client, with an overview of the process, investments, and benefits.
- Coordinate and on-board Lab facilitators and other resources as needed to support the Lab schedule. Help source Subject Matter Experts (SMEs) for special topic discussions.
- Advise internal account teams about their role in the Lab process and manage the account team's contribution to the pre work, including leading internal preparation and planning calls.
- Schedule & facilitate team prep calls and support stakeholder interviews with Partners.
- Consolidate stakeholder notes and identify key themes in order to customize materials for each lab session
- Manage the smooth execution of the lab on the day of the lab itself, including setup.
- Prepare all levels of research & reporting support (operational planning through to executive-level presentations, including client deliverables).
- Manage the Executive Lab pipeline, liaising with the Greenhouse team and partners to manage the lab approval process and assess lab requests.
- Liaise with global network of lab contacts to leverage global developments, efficiencies and insights to further develop the program offering
- Lead the development of Lab communications including writing success stories, promoting the CXO Transition Lab initiative
Greenhouse Programme Management:
- Support the Greenhouse Leader in executing the Greenhouse program strategy to develop, extend and better leverage our offerings.
- Contribute to the overall Deloitte Greenhouse program through exploring new lab offerings, leveraging new tools and creative processes, and developing engaging client experiences.
- Support the Greenhouse in positioning, marketing and managing the Executive Labs as described above.
- Be a point of contact for Deloitte Greenhouse Lab requests, representing our services and validating them against the remit of the team.
- Participate and assist on other Greenhouse labs and contribute to the creation of unique client experiences.
- Help manage the Greenhouse team, contributing to the growth and mentorship of team members.
Requirements:
- Minimum 4 years of experience for Assistant Manager in a challenging and dynamic environment.
- Strong project management skills with the ability to multitask and manage tight deadlines.
- Adept at navigating constantly changing requirements and managing expectations of all stakeholders.
- Experienced in managing multiple stakeholders with sometimes conflicting expectations.
- Proactive self-starter, capable of working independently with a high level of attention to detail.
- A commitment to excellence, professionalism, and timely communication.
- Passion for creating innovative, dynamic, unique experiences for our clients and account teams.
- Excellent executive presence, as well as strong writing and oral presentation skills are a must.
- Well-developed analytical skills - ability to synthesize group discussions into concise points and help steer abstract dialogue into actionable themes
- Experience in Design Thinking, facilitation, knowledge in emerging digital technologies, and client-facing experience desirable.
- In-depth knowledge of English, spelling, grammar and punctuation
- Willing to travel overseas occasionally to deliver a Lab
- Possess high proficiency in MS office. Creative tools are a plus.
- Bachelor's / Masters degree
Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm's business contact number or business email address.
