You will assist to lead and supervise the Sales Support team in delivering excellent service and sales support to our Agency Distribution, Digital Affinity, BANK and BANCA channels as well as support for our Policyholders. You will work closely with the Business Development teams to achieve the sales targets, as well as with the various internal stakeholders (eg GEG backend support team,GE Customer Service team) on the day to day operation matters.
- To lead and handle the day to day matters and issues of the Sales Support Team.
- To provide guidance and support to the team in attending to Agents and Policyholders enquiries and requests promptly through Live Chats, Email, Voice channels.
- To manage feedback/complaints independently with good closure within agreed turnaround time.
- To drive Business Transformation Activities and improve process flow.
- To assist the team to meet the SLA set, and comply with internal policies, procedures, relevant laws and regulations.
- To support the growth of Personal Lines business by effective support of agency campaigns and help achieve GWP KPI set.
- To join in regular agency engagement and training sessions when necessary to maintain good rapport and work relationship with the agency force.
- To work collaboratively with the various internal stakeholders on operations.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
- Assist with any other job assigned to assist in achieving the Company's goal.
- GCE O Level/GCE A Level / Diploma
- Applicants with the Certificate in General Insurance/ BCP & PGI will be preferred
- 3-5 years proven relevant working experience in BANCA/ Personal Lines functions
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Changi
