Assistant Manager

Reports To: General Manager & Partners
Location: Singapore (Across 5 Branches)
Employment Type: Full-Time

About Gaonhae Taekwondo

Gaonhae Taekwondo is one of Singapore's leading Taekwondo academies, operating five branches with a commitment to excellence in martial arts education, leadership development, and student success. We are seeking a motivated and capable Assistant Manager to support the General Manager in delivering outstanding operations across our branches while mentoring our instructional team.

Position Summary

The Assistant Manager supports the General Manager in the day-to-day management of Gaonhae Taekwondo's five branches. This role focuses on maintaining operational standards, supporting instructors, ensuring excellent customer service, and assisting with the implementation of business initiatives. The Assistant Manager also serves as a mentor to Instructors and Junior Instructors and acts on behalf of the General Manager when required.

Key Responsibilities

Operations Support

• Assist in overseeing the daily operations of all five branches.

• Ensure branch operations comply with company policies, procedures, and service standards.

• Support scheduling of instructors, classes, events, and branch activities.

• Monitor branch operations and report issues and recommendations to the General Manager.

• Assist with stock control, equipment maintenance, and facility readiness.

Leadership & Staff Development

• Mentor and support Instructors and Junior Instructors in teaching, professionalism, and leadership.

• Conduct classroom observations and provide coaching and constructive feedback.

• Assist with onboarding and training of new instructional staff.

• Promote teamwork, discipline, and a positive workplace culture.

Customer Experience

• Maintain high standards of customer service across all branches.

• Address parent and student enquiries and resolve operational issues promptly.

• Support enrolment activities, student retention initiatives, and community engagement events.

Administration & Business Support

• Assist in monitoring branch performance, attendance, and operational KPIs.

• Prepare operational reports and maintain accurate records.

• Support budgeting, inventory management, and administrative processes.

• Assist with marketing activities, competitions, gradings, and special events.

Quality Assurance

• Support consistent delivery of the Gaonhae Taekwondo curriculum across all branches.

• Ensure compliance with organisational policies, safety procedures, and operational standards.

• Promote continuous improvement through feedback and process enhancements.

Qualifications

Essential

• Kukkiwon 4th Dan or above.

• Diploma or Degree in Business Management, Sports Management, Education, or an equivalent qualification.

• Minimum 3 years supervisory or management experience, preferably in education, sports, fitness, martial arts, or a customer service environment.

• Demonstrated leadership and team coordination experience.

• Strong communication, organisational, and interpersonal skills.

• Proficient in Microsoft Office and digital business management systems.

Preferred

• Experience coordinating multiple teams or locations.

• Experience organising events, competitions, or educational programmes.

• Familiarity with budgeting, scheduling, and operational reporting.

Personal Attributes

• Positive and professional attitude.

• Strong leadership potential with a willingness to mentor others.

• Highly organised and detail-oriented.

• Excellent problem-solving and decision-making abilities.

• Able to work independently and collaboratively in a fast-paced environment.

• Passionate about martial arts, education, and developing people.