Job Description
Job Description
Guest Services & Operations
- Act as the main point of contact for all guest inquiries, ensuring prompt resolution of complaints and issues.
- Oversee the Front Office operations, including check-in/check-out procedures, reservations, groups and concierge services.
- Provide personalized services to VIP and returning guests to enhance their experience.
- Conduct property walkthroughs to ensure cleanliness, functionality, and adherence to service standards.
Staff Training & Development
- Conduct on-the-job training and mentoring for Front Office and other operational staff.
- Ensure team members are proficient in The Executive Centre standard operating policies, procedures, and emergency protocols.
- Promote a culture of continuous learning and improvement, aligned with the Executive Centre's focus on innovation and sustainability.
Crisis Management & Safety
- Lead the response to emergencies, including medical incidents, fire evacuations, and guest-related crises.
- Coordinate with relevant departments and external agencies during emergencies.
- Regularly review and update emergency response plans and ensure team readiness through drills.
Administrative & Financial Duties
- Prepare daily operations reports for the Management Team, highlighting key performance metrics and guest feedback.
- Review financial transactions, ensuring accuracy in billing and payment processes.
- Assist in managing inventory for Front Office supplies.
- Prepare roster and to ensure that it is optimised with reference to the business demands.
- Compile and accurately update annual leaves, public holidays in lieu, medical certificates etc.
Collaboration & Communication
- Work closely with other departments, such as Housekeeping, Engineering, Caf and NUSS Guild House to ensure seamless guest experiences.
- Communicate The Executive Centre policies, events, and updates to staff effectively during daily shift briefings.
Qualifications
Education and Experience
- Tertiary training in hospitality management, or a related field, preferred.
- At least 3 years of managerial or supervisory experience.
- Excellent problem-solving, organizational, and communication skills.
- Ability to remain calm and decisive under pressure.
Skills And Abilities
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Attention to detail and commitment to maintaining high cleanliness standards.
- Strong communication and interpersonal skills to interact with guests and staff effectively.
- Proficiency in housekeeping management systems and basic computer skills.
- Knowledge of health and safety regulations.
Key Competencies
- Service-oriented mindset with a focus on guest satisfaction.
- Ability to handle pressure and multitask in a fast-paced environment.
- Problem-solving and decision-making skills.
- Flexibility to work varying shifts, including weekends and holidays.
More Information
Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department : Campus Life
Employee Referral Eligible: Yes
Job requisition ID : 30874
