Assistant Manager, Financial Aid

Support Students. Strengthen Processes. Grow Your Leadership.

We are looking for a proactive and motivated team manager to support the smooth delivery of financial aid services. In this role, you will supervise day-to-day operations, guide a small team, and help implement process improvements that make a real difference to our students. This position is ideal for individuals who enjoy managing people and operations, solving problems, and contributing to service excellence.

What You Will Do

Operational & Service Excellence

• Oversee daily financial aid operations to ensure timely and accurate processing of applications.

• Support the administration of scholarships, bursaries, and financial aid schemes.

• Ensure compliance with policies, procedures, data protection, and audit requirements.

Team Supervision & Coaching

• Provide guidance, on-the-job training, and support to financial aid staff.

• Foster a positive, customer-focused culture within the team.

• Manage escalated cases professionally and work towards effective resolutions.

Process & Service Improvements

• Review existing processes and suggest practical enhancements to improve efficiency and student experience.

• Assist in updating SOPs and supporting system improvements or testing activities.

• Participate in continuous improvement initiatives across the financial aid function.

Stakeholder Support & Communication

• Communicate clearly with students, faculty, internal departments, and external partners.

• Help stakeholders understand financial aid policies, requirements, and processes.

• Provide timely updates and ensure consistent service standards.

Data & Reporting

• Compile and review operational data to identify trends or issues.

• Prepare routine reports and support data-driven decision-making.

• Highlight areas for improvement based on findings.

Change Support

• Help operationalise new policies, procedures, or system changes.

• Support communication efforts and basic training for staff when changes are introduced.

What You Bring

• Diploma or Bachelor's degree in any discipline.

• At least 2 years of supervisory or team-leading experience in financial aid, student services, administration, or relevant fields.

• Strong communication and interpersonal skills.

• Meticulous, organised, and able to manage multiple tasks.

• Experience in process improvement or service enhancement.

• Proficiency in Microsoft Word and Excel familiarity with data analysis is a plus.

• A customer-centric mindset and willingness to grow in leadership responsibilities.

Why Join Us

You will join a supportive and mission-driven team where your work directly contributes to students well-being and success. This role offers hands-on leadership experience, opportunities to learn process and system improvement, and the chance to grow your career in student services and operations.

We regret that only shortlisted candidates will be notified.