Assistant Manager, Employee Relations

Job Responsibility:

Industrial Relations & Employee Relations

1. Manage and coordinate Industrial Relations matters, including disciplinary cases, misconduct investigations, domestic inquiries, grievances and employee complaints in accordance with applicable laws, regulations and internal policies.
2. Provide guidance and advisory support to line managers and employees on employment-related matters to ensure fair, consistent and compliant application of HR policies, procedures and employment practices.
3. Facilitate the resolution of employee relations issues through effective communication, investigation and conflict resolution processes while promoting a positive and harmonious work environment.
4. Coordinate and monitor Performance Improvement Plan (PIP) cases for non-confirmed and underperforming employees, ensuring timely follow-up, proper documentation and adherence to established procedures.
5. Liaise and coordinate with relevant external agencies and authorities, including the Labour Department, Industrial Relations Department and other statutory bodies on employment-related matters.

HR Policy, Governance & Compliance

1. Support the development, review, implementation and maintenance of HR policies, procedures, guidelines and Terms & Conditions of Service to ensure compliance with regulatory requirements, labour laws and organisational needs.
2. Coordinate HR governance and compliance activities, including policy reviews, compliance assessments, audit engagements and regulatory submissions relating to HR matters.
3. Support the management of HR risk and compliance matters, including responsibilities relating to Risk Coordinator and Designated Compliance Officer functions, where applicable.
4. Maintain and monitor HR governance documentation, policy registers and compliance records to ensure accuracy, completeness and readiness for audit, regulatory review and management reporting.

Others

1. Participate in HR projects and continuous improvement initiatives aimed at strengthening HR governance, compliance practices, employee relations processes and operational effectiveness.
2. Prepare reports, updates and analysis relating to Industrial Relations, governance and compliance matters to support management decision-making.
3. Undertake any other duties and responsibilities as may be assigned from time to time.

Job Requirement:

Qualification

• Bachelor's Degree in Human Resource Management, Business Administration, Law or other related disciplines.
• Minimum 5-8 years of relevant experience in Human Resources, particularly in Industrial Relations, Employee Relations, HR Governance and Compliance.
• Good understanding of the Employment Act 1955, Industrial Relations Act 1967 and other relevant employment-related legislation and regulations.
• Knowledge of HR policies, governance frameworks, compliance requirements and employee relations practices.

Skills & Competencies

• Strong communication and interpersonal skills.
• Good analytical, problem-solving and conflict resolution skills.
• Strong report writing and documentation capabilities.
• Ability to handle sensitive and confidential matters with professionalism and integrity.
• Good stakeholder management and relationship-building skills.
• Proficiency in Microsoft Office applications and HR systems.
• Able to manage multiple priorities and work independently with minimal supervision.