Assistant Manager, Employee Experience & Learning Operations

Our Blend

The Coffee Bean & Tea Leaf is one of the world's largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1200 cafes in 25 countries, as well as our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world's coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone's day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we've got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Global Brew Crew is seeking an Assistant Manager, Employee Experience & Learning Operations.

You will help build a consistent, energising Brew Crew experience. You will bring our culture to life through global engagement, recognition, workplace experience, and learning initiatives that support our people from onboarding through development.

Key Responsibilities

In this role, you will:

Employee Experience

• Delivering global employee experience activities.
• Manage and evolve global recognition programmes.
• Support culture-building initiatives informed by insights from My Voice Matters, our global engagement programme.

Learning Operations

• Partner with Global Learning and Talent to deliver core corporate learning modules (mandatory and development).
• Support leaders and HR partners in running targeted development programmes.
• Oversee LMS administration for corporate learning courses.
• Coordinate learning vendors, logistics, scheduling, and programme operations.
• Facilitate in-person training sessions as needed.

Global HQ People Operations & Workplace Experience

• Coordinate workplace experience and engagement events at the Global HQ in Singapore (HomeGrounds).
• Support Rewards in delivering recognition programmes (e.g., Brewversary, annual awards).
• Partner with Marketing on global People events such as Townhalls and Huddles.
• Support the Global Head of HR on communications, HR calendar routines, and special projects.
• Manage onboarding and orientation for HomeGrounds employees.
• Handle local HR operations including benefits enrolment, vendor management, and invoicing.

Your Ingredients

• Bachelor's degree in HR, Business, or related field.
• 5 years experience in HR operations, employee engagement, or learning & development.
• Strong coordination and organisation skills; able to manage multiple programmes.
• Good communication skills and comfortable facilitating onboarding or training.
• Detail-oriented, proactive, and able to work with cross-functional teams in a fast-paced environment.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Our FROTH VALUES

We believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other's values, opinions and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.