[Not translated in selected language]
At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition of efforts.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri‑La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, including unique family‑themed rooms supported by a host of dedicated family‑focused amenities.
We are looking for an
Assistant Manager, Dining Reservations to join our team!
Job Responsibilities
- Oversee daily dining reservations operations to ensure seamless, accurate, and efficient guest booking experiences across all restaurants and outlets.
- Lead, coach, and motivate the Dining Reservations team to deliver warm, professional, and Shangri‑La‑styled service at all times.
- Manage reservation systems, seating plans, and guest profiles to optimise table allocations and maximise revenue.
- Handle VIP, special requests, large group bookings, and complex reservations with care, attention, and discretion.
- Liaise closely with Restaurant Managers, Culinary teams, and Front Office to ensure smooth coordination and consistent guest experiences.
- Monitor reservation demand, peak periods, and guest trends, providing insights and reports to support operational planning.
- Resolve guest feedback, concerns, and complaints promptly and professionally, ensuring service recovery where required.
- Ensure accurate maintenance of reservation records, guest preferences, and contact details in accordance with data protection standards.
- Support the implementation of dining promotions, campaigns, and special events, ensuring alignment with marketing objectives.
- Uphold Shangri‑La service standards, policies, and brand values while ensuring compliance with hotel procedures and SOPs.
Job Requirements
- Minimum Diploma in Hospitality Management, Hotel Administration, or a related field.
- At least 5 years of experience in dining reservations or food & beverage operations, with supervisory experience preferred.
- Strong leadership and interpersonal skills, with the ability to inspire and manage a service‑oriented team.
- Proficient in dining reservation systems and basic reporting tools; familiarity with luxury hotel systems is preferred.
- Strong guest‑centric mindset with excellent problem‑solving and service recovery abilities.
- Ability to work flexible hours, including weekends and public holidays, as required by operations.
