Assistant Manager/ Deputy Manager, Claims WIC

Job Description:

. Review, evaluate, assess, negotiate, and resolve work injury compensation claims in WICA 2019 regime within designated authority limit, in line with established standards, procedures and guidelines provided.

. Identify and investigate suspicious/potential fraudulent WICA claims and take appropriate actions and keep relevant stakeholders closely informed in writing.

. To attend MOM and any work injury related meeting.

. To negotiate settlement with claimants and/or solicitors.

. To provide administrative support to prepare monthly statistics and report.

. To manage telephone enquiries and complaints and attend to walk-in-claimants.

. To provide claims handling service to clients and business partners.

. To be the liaison with any authority as required under the scope.

. Ensure compliance with all legal, regulatory and policy requirements internally and externally

. Any other jobs assigned by the Company/HOD/Section Manager.

Requirement:

. Well versed with WICA 2019 requirement and timeline

. Minimum Diploma holder.

. Candidate with a minimum of at least 5 years of direct WICA 2019 claims experience with a designated insurer would be preferred.

. The candidate should possess strong negotiation skill, claim management, fraud management, customer service, time management and able to work in a fast-paced work environment.

. Must be able to work independently and as a team.

. Good negotiation skills.

. Certificate in Personal General Insurance and Commercial General insurance is a must.

. Good command of written and verbal English and Chinese (to be able to communicate effectively with English and Chinese speaking associates regarding assigned tasks)