Assistant Manager, Data Management Centre (SSC)

Job Purpose:

The Assistant Manager, Data Management Centre (SSC), supports HR Shared Services by overseeing accurate data processing, maintaining compliance with audit and policy requirements, and ensuring timely delivery of employee-related transactions. The role leads a team in managing SAP data integrity, partners with internal stakeholders, and drives workflow improvements to enhance service quality and operational efficiency.

What You'll Do:

• Lead & Oversee Daily Operations: Motivate and guide a team of officers to meet Service Level Agreements (SLAs) with Business Partners and deliver reliable HR data services.

• Manage HR Data & System Transactions: Ensure accurate, timely input of employee and company data in SAP, aligned with audit, compliance, and confidentiality requirements.

• Collaborate with Key Stakeholders: Work closely with Payroll, Business Units, GHR, and IS teams to support pay runs, address queries, and implement policy or system changes.

• Drive Process Improvements: Identify gaps, conduct root-cause analysis, streamline procedures, implement enhancements, and update SOPs and training materials.

• Support Governance & Reporting: Handle employee data requests, prepare reports, respond to audit queries, and ensure data integrity for internal and external stakeholders.

What You'll Bring:

• Education & Experience: Bachelor's degree in business, Information Systems, or a related discipline - or a Diploma with 1-2 years of relevant experience, preferably in a Shared Services environment.

• Systems Knowledge: Hands-on experience with SAP or an equivalent HR Information System is an advantage.

• Communication Skills: Good oral and written communication skills, with the ability to interact professionally with stakeholders.

• HR Domain Knowledge: A thorough understanding of HR practices, policies, and procedures.

• Professional Attributes: Detail-oriented, discreet with sensitive data, and able to work both independently and in a team-based setting.