Manage FM engineers daily roles and responsibilities
Manage FM engineers technical competency in FM aspects
To ensure and establish Standard Operating Procedure for FM functionality
To manage customers expectation and deliverables, and establish rapport for long term customer relationship
Provide support to customers for any emergency situation and provide recovery process management.
Responsible to roll out critical environment programme and implement a comprehensive preventive maintenance programme
Manage environmental resources, power management / distribution, risk management, safety, physical layout, cabling and monitoring of M&E equipment under the contract
24x7 availability as escalation point for operation facility issues
Plan and execute emergency response and escalation process during an emergency
Coordinate with end-users, IT and operations teams for facilities maintenance activities
Develop and to ensure policies, document processes, and provide regular training for operations and engineering staff
Ensure compliance with government regulations
Manage contract deliverables
Forge strong vendor relationships, and manage vendor service level agreement performance
To implement the Lifecycle replacement programme for all M&E equipment/system, business continuance and service restoration strategies, create opportunities and assist accountable to meet sales revenue targets
Ability to travel overseas and to expand business portfolios
Any other duties assigned by Manager / Senior Manager
