Assistant Manager, CX Performance & Platforms
Mercedes-Benz Singapore
At Mercedes-Benz, we don't just create campaigns — we create experiences that move people.
As we continue to evolve our Customer Excitement (CX) approach, we are looking for someone to help us answer a simple but important question:
Is everything we do actually working together
This role sits at the intersection of Brand, Communications, and Customer Experience. It is designed for someone who is naturally curious, analytical, and comfortable connecting the dots across different parts of the business.
You will not just be looking at data — you will be helping shape decisions.
What you will do
- Build a clear view of how our customer journey is performing end-to-end — from awareness to lead, to test drive, to conversion
- Connect the dots across campaigns, platforms, and customer touchpoints to understand what is driving results
- Translate data into insights that help the team make better, faster decisions
- Work closely with Brand, Communications, and CX teams to identify opportunities to improve performance
- Ensure our digital platforms and touchpoints are aligned, updated, and ready to support customer-led journeys
- Support the rollout of digital tools and enhancements, ensuring they are adopted and deliver real impact
What makes this role different
This is not a traditional marketing, digital, or analytics role.
You will be working across all three — acting as the integration layer that connects ideas to outcomes.
You will have visibility across the entire customer funnel and the opportunity to influence how we design, measure, and improve our experiences.
If you enjoy understanding not just what is happening, but why — and what to do next — you will find this role meaningful.
What we're looking for
- A structured thinker who enjoys breaking down problems and making sense of data
- Someone who is curious and asks the right questions, not just follows instructions
- Comfortable working across different teams and perspectives
- Able to communicate insights clearly and influence decisions
- Experience in marketing, analytics, digital platforms, or business intelligence is advantageous
Why join us
At Mercedes-Benz Singapore, you will be part of a team that is constantly rethinking how we engage our customers — not just through products, but through experiences.
This role offers broad exposure across the business and the opportunity to work closely with leadership to shape how we measure and drive performance.
If you are someone who enjoys connecting the dots, challenging assumptions, and turning insights into action — we would love to hear from you.
Qualifications & Experience
- 2–5 years of experience in marketing, analytics, digital platforms, business intelligence, or related fields
- Experience working with data and performance metrics (e.g. campaign performance, customer journeys, funnel analysis)Familiarity with tools such as Google Analytics (GA4), CRM systems, or dashboarding tools (e.g. Power BI, Tableau) is advantageous
- Experience working across teams or functions is a plus
What we value
- Strong analytical thinking with the ability to translate data into clear, actionable insights
- A structured and curious mindset — someone who enjoys understanding how things work and how they can be improved
- Good communication skills, with the ability to simplify complex ideas and influence stakeholders
- Comfortable navigating ambiguity and working across different perspectives
- A sense of ownership and accountability in seeing things through
Additional Information
- Valid Singapore work visa required.
- Only shortlisted candidates will be contacted.
