Assistant Manager

Core Identity and Role

• Position Overview: A project coordination and business analysis role supporting IT system implementation, operations, and stakeholder management.

• Operational Focus: Ensures smooth project execution, operational support, and alignment between business requirements and technical solutions.

• Work Environment: Fast-paced IT environment involving project coordination, system support, and collaboration across multiple stakeholders and vendors.

• Stakeholder Interaction: Works closely with project managers, business users, technical teams, and external vendors to support delivery and operational efficiency.

Key Technical Functions

• Requirements Gathering & Documentation:
  Review system documentation, workflows, and architecture to gather and document business and technical requirements.

• Project Management Support:
  Assist in tracking project progress, milestones, scope changes, and implementation activities.

• Business Analysis Support:
  Facilitate requirements workshops, support user acceptance testing (UAT), and assist with system configuration and optimisation.

• Operational & BAU Support:
  Manage production issues, service requests, escalations, and operational support activities.

• Vendor Management & Performance Monitoring:
  Monitor vendor issue resolution performance and recommend process improvements to enhance operational efficiency.

• Issue & SLA Management:
  Track issue resolution progress and ensure compliance with service level agreements (SLAs).

• Ad-hoc Project Support:
  Support additional assignments and cross-functional activities as required.

Required Qualifications

• Education & Experience:
  Degree in Computer Science, Infocomm Technology, or related field with at least 4 years of experience in project management and business analysis.

• Certifications (Preferred):
  PMP, CBAP, or similar certifications are advantageous.

• Technical Skills:

  • Experience in IT system implementation and maintenance

  • Familiarity with Agile development methodologies

  • Knowledge of business analysis, system configuration, and testing coordination

  • Experience managing issue tracking and operational support

• Core Skills:

  • Strong project coordination and stakeholder management skills

  • Excellent written and verbal communication skills

  • Strong analytical, problem-solving, and organisational abilities

  • Positive attitude and ability to work effectively in a team environment
    
    If you believe you fit the requirements for the role, please click Apply Now or drop an email directly quoting the job title.

    Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

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    Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, veteran status, disability, or any other protected class.

    Please send in your resume to :

    [Confidential Information]

    Darren Lian

    Cornerstone Global Partners

    License Number: 19C9859