About the Role
Join a team dedicated to driving patient safety, service excellence, and continuous improvement across a large healthcare organisation. This role focuses on leading quality improvement initiatives, strengthening safety systems, and partnering stakeholders to enhance processes, outcomes, and patient care standards.
Who should apply Candidates who are seeking:
- Strategic role with visible organisational impact.
- Opportunity to work with senior stakeholders and drive enterprise-wide improvements.
- Strong career pathway into quality, operations excellence, healthcare strategy, or leadership roles.
- Exposure to innovation, safety systems, transformation projects, and best practice frameworks.
Key Responsibilities
- Lead and manage patient safety and quality improvement projects across multiple departments.
- Partner clinical, operational, and corporate stakeholders to identify risks, gaps, and improvement opportunities.
- Facilitate process redesign workshops and guide teams in implementing sustainable improvements.
- Develop KPIs, dashboards, measurement frameworks, and performance tracking reports.
- Conduct root cause analysis, incident reviews, and recommend preventive actions.
- Design and deliver training programmes on quality improvement methodologies and patient safety tools.
- Support organisation-wide sharing of best practices, innovation projects, and improvement initiatives.
- Manage internal quality/project portals and encourage staff participation in improvement programmes.
- Prepare proposals, business cases, and funding submissions for strategic improvement initiatives.
- Conduct research, benchmarking, environmental scanning, and trend analysis to support future planning.
Requirements
- Min. Bachelor's Degree with at least 5 years of relevant experience, or Postgraduate/Master's Degree with at least 3 years of relevant experience.
- Strong background in quality improvement, process excellence, project management, or operational transformation.
- Relevant academic disciplines include Healthcare Management, Public Health, Systems Engineering, Risk Management, Industrial Design, Health Innovation, Data Analytics, or related fields.
- Lean Six Sigma certification or equivalent continuous improvement training preferred.
- Strong analytical, organisational, stakeholder management, and problem-solving skills.
- Experience in data analysis, reporting, and statistical tools will be advantageous.
- Strong communication skills with the ability to influence cross-functional teams.
- Passion for service excellence, continuous improvement, and delivering impactful outcomes.
Qualified applicants, please send a copy of your resume in MS Word to:
[Confidential Information]
or call Melanie at 6736 3280 for further enquiries
All information will be treated with confidentiality and only selected candidates would be notified
Consultant: Melanie Zheng Zhiyuan
Designation: Principal Consultant/Division Manager
CEI Reg No: R1104774
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