Employment Type: Permanent
Contract Duration
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.
- Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
- With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
- Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
- We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
- We promote work-life balance with flexible work options, including remote and hybrid work, a generous work from abroad policy, and you get your birthday off!
About The Team You Are Joining
Platform & Data Operations establishes the functional organization of FSDs platforms. By this we mean to establish the best choice of platforms to operate, which system best fits the operational needs to perform a specific business process. In order to do this, P&D Ops not just leads the choice of system, but also coordinates the changes in those systems with a network of vendors to ensure an orderly, quick, and effective delivery.
Additionally, P&D Ops maintains, operates, and mines for data some of those platforms and ensures smooth delivery of settlement services by the other operational units.
Reporting to the Manager, Billing and Reporting, the incumbent will be responsible for providing technical/system support to the day-to-day operations for the Billing & Settlement Plan (BSP), Cargo Accounts Settlement System (CASS) and the GDC team globally.
What Your Day Would Be Like
- Provide timely and proactive technical support to the operations; handles daily requests regarding Data Processing Centre (DPC) files or production issues;
- Global scope of Level 3 support to Customer Service team and Internal stakeholders;
- Monitor the Reporting Tape (RET) file processing results and work towards the mitigation of errors in future submissions;
- Ensure the accurate administration of systems (BSPLink, IBSPs, CASSlink) and review database information, proactively carrying out data analysis and identifying gaps and inconsistencies;
- Perform activities related to the provision and configuration of BSP and CASS services, including monetary calculations, airline and agent tax configurations, exchange-rate maintenance, and the establishment and administration of commission control services for airlines in the relevant markets;
- Manage system change request – gathering requirements from stakeholders, raise RFC, perform/coordinate testing;
- Identify requirements for system enhancements and proactively search for ways to increase productivity, automating processes or proposing new and more efficient procedures;
- Identify training needs for products and services and ensure the up-to-date training of the Customer Support staff;
- Support global project roll out.
We would love to hear from you if
- You have a university Degree in a relevant discipline;
- Minimum 5 years experience of working in the Airline Industry environment, as well as related experiences in the CASS/BSP activities or Cargo/Passenger Revenue Accounting;
- Excellent interpersonal and communication skills, with a strong sense of customer service ethics according to IATA's corporate philosophy;
- Good organizational skills with the ability to effectively organize, prioritize, work under pressure, and meet deadlines;
- Strong computer skills Excel and Access is a must. Knowledge of PowerBI, SQL, XML would be an asset;
- Must be Fluent in written and spoken English;
- Strong analytical skills and Proactive spirit with the ability to think out of the box and drive for continuous process improvement;
- A proven team player with a strong positive attitude, energy, and result oriented.
Travel Required: N
Learn more about IATA's role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you!
