Assistant Manager, Benefits Administration

Responsibilities

• Lead and mentor/coach team members to achieve desired levels of performance, quality, and efficiency
• Process and approve benefits claims submitted by staff for reimbursement timely, in accordance with prevailing policies and legislation
• Compile, organize, and report data to effectively present business opportunities, trends, and team performance indicators
• Develop and maintain strong working relationships with internal stakeholders
• Conduct verification checks on claim records and assist in queries from employees, auditors, etc
• Manage staff enquiries through phone calls and/or emails and/or HR Support Centre
• Participate in system upgrades/changes and UAT sessions

• Degree in Human Resource or Business related discipline
• At least 7 years of HR experience with minimum 2 years relevant to benefits operations/ admininistration
• Prior supervisory experience is preferred
• Able to work under tight timeline and respond to changing priorities
• Fast learner, multi-tasker and strong team player
• Able to prioritise work, organised, meticulous and proactive
• Proficient in MS Office (Word, Excel)