Assistant Operation Manager (Car Rental/Leasing) - for a listed MNC
Job Overview
Assistant Operation Manager (Car Rental/Leasing) is responsible for handling car rental/leasing operations, including periodical vehicle servicing, breakdown, repairs, accident management and related matters and overall fleet coordination to ensure the effective and seamless management of the vehicle fleet.
Key Responsibilities
Customer Liaison & Daily Operations
- Act as the point of contact for operation-related inquiries (servicing, repairs, accidents etc.) and support 24/7 hotline.
- Maintain strong relationships with existing customers and partners to ensure service quality.
Vehicle Servicing, Repair & Accident, Fleet Management
- Periodical servicing: Schedule periodical servicing, and coordinate maintenance and repair details with workshops.
- Accident Management: Provide support during accident cases, including managing insurance claims and coordinating repair timelines with workshops.
- Driver Scheduling: Monitor and arrange drivers daily schedules.
- Vehicle Preparation: Prepare inventory vehicles for delivery, including servicing, bodywork, and quality checks before delivery.
Reporting & Administrative Duties
- Administrative & Reporting Duties: Handle administrative duties, including system data entry, processing of invoices and traffic summons, and preparation of weekly and monthly reports related to the above-mentioned tasks and etc.
Job Requirements / Qualifications
- Education: Diploma in a Business discipline or equivalent. GCE O / A level holders with extensive relevant experience are also welcome to apply.
- Experience: Preferably a minimum of 23 years of operations experience in the car industry or car rental/lease industry.
- Driving License: Must possess a valid Class 3/3A driving license.
- Competencies: Strong communication and problem-solving skills, sincere and professional approach to customer service, familiarity and interest in the car market.
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HRLinked Asia Search & Consultancy Pte Ltd, License No: 19C9668 Registration No: 201910702W
