Job Description
Position Statement
The Assistant Information Technology Manager is responsible for the implementation of Information Technology in the hotel in accordance with Hilton's Information Technology strategies and priorities, as well as measuring information technology costs, benefits and performance in the hotel and providing this information to hotel management and the Information Systems Manager.
Responsibilities
What will I be doing
As the Assistant Information Technology Manager, you will be responsible for performing the following tasks to the highest standards:
- Maximize and protect hotel profitability through the leverage of IT, training and operational best practices.
- Provide reliable, secure, and efficient IT services to support hotel operations, guest services, and business functions.
- Ensure IT systems, networks, applications, and infrastructure operate in accordance with agreed service levels and brand standards.
- Manage and resolve guest and team member IT queries promptly, minimizing operational and security risks.
- Monitor system performance, availability, and incidents, escalating issues as required.
- Ensure telephony, network, and guest-facing technologies meet minimum brand and operational standards.
- Assist in identifying opportunities to reduce IT operating costs through effective use of resources and vendor management.
- Support the preparation, monitoring, and control of the IT budget in line with approved plans.
- Provide IT support to other Hilton hotels when required.
- Cross train other hotel IT personnel to provide cover.
- Maintain standards and best practices in the hotel and evaluate compliance.
- Support negotiations with local vendors and service providers where delegated.
- Ensure that hotel data is secured and in line with stated standards and best practices.
- Ensure regular self-evaluations of IT practices are completed and communicated, ensuring server room access registration and safety.
- Ensure backups and recovery processes are functioning and tested according to standards.
- Ensure access control is in line with stated standards and best practices.
- Ensure IT resources are maintained in the hotel to support the commercial & business needs.
- Identify and ensure all hotel data has ownership and accountability within the organization.
- Support access control management to ensure appropriate system permissions and data ownership.
- Adhere to hotel security, data protection, and emergency policies and procedures at all times.
- Assist in maintaining, documenting, and testing business continuity and disaster recovery plans.
- Participate in regular disaster recovery drills, including familiarizing operational departments with manual procedures when required.
- Communicate status, risks, opportunities to GM, hotel management and Regional & Area IT management.
- Adhere to the hotel's security and emergency policies and procedures.
- Ensure that all team members have a complete understanding of and adhere to the Hotel's team member rules and regulations.
- Manage local implementation projects.
- Drive digital transformation initiatives within the hotel, including automation, cloud adoption.
- Lead cybersecurity governance, including vulnerability assessments, patch management and incident response planning.
- Oversee asset lifecycle management including procurement, inventory tracking, maintenance, and disposal compliance.
As the Assistant Information Technology Manager, you will be responsible for performing the following tasks to the highest standards:
- Maximize and protect hotel profitability through the leverage of IT, training and operational best practices.
- Provide reliable, secure, and efficient IT services to support hotel operations, guest services, and business functions.
- Ensure IT systems, networks, applications, and infrastructure operate in accordance with agreed service levels and brand standards.
- Manage and resolve guest and team member IT queries promptly, minimizing operational and security risks.
- Monitor system performance, availability, and incidents, escalating issues as required.
- Ensure telephony, network, and guest-facing technologies meet minimum brand and operational standards.
- Assist in identifying opportunities to reduce IT operating costs through effective use of resources and vendor management.
- Support the preparation, monitoring, and control of the IT budget in line with approved plans.
- Provide IT support to other Hilton hotels when required.
- Cross train other hotel IT personnel to provide cover.
- Maintain standards and best practices in the hotel and evaluate compliance.
- Support negotiations with local vendors and service providers where delegated.
- Ensure that hotel data is secured and in line with stated standards and best practices.
- Ensure regular self-evaluations of IT practices are completed and communicated, ensuring server room access registration and safety.
- Ensure backups and recovery processes are functioning and tested according to standards.
- Ensure access control is in line with stated standards and best practices.
- Ensure IT resources are maintained in the hotel to support the commercial & business needs.
- Identify and ensure all hotel data has ownership and accountability within the organization.
- Support access control management to ensure appropriate system permissions and data ownership.
- Adhere to hotel security, data protection, and emergency policies and procedures at all times.
- Assist in maintaining, documenting, and testing business continuity and disaster recovery plans.
- Participate in regular disaster recovery drills, including familiarizing operational departments with manual procedures when required.
- Communicate status, risks, opportunities to GM, hotel management and Regional & Area IT management.
- Adhere to the hotel's security and emergency policies and procedures.
- Ensure that all team members have a complete understanding of and adhere to the Hotel's team member rules and regulations.
- Manage local implementation projects.
- Drive digital transformation initiatives within the hotel, including automation, cloud adoption.
- Lead cybersecurity governance, including vulnerability assessments, patch management and incident response planning.
- Oversee asset lifecycle management including procurement, inventory tracking, maintenance, and disposal compliance.
Qualifications
What are we looking for
Skills
An Assistant Information Technology Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University degree, majoring in IT, with relevant certificate(s).
- At least 3 years of experience in the same position in the hospitality industry.
- Proficient in Microsoft Office applications.
- Good communication and interpersonal skills.
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
