The Assistant IT Executive role offers the opportunity to build experience in application support while supporting daily business operations in a collaborative environment. This position is ideal for a motivated and detail-oriented IT professional looking to gain exposure to enterprise applications, user support, incident management, and system enhancement activities.
Responsibilities
- Application and System Support
- Act as the primary or secondary IT contact for assigned business applications
- Provide day-to-day application support to ensure smooth operations
- Monitor system performance and ensure data accuracy across platforms
- User Support and Incident Management
- Respond to user queries and troubleshoot application-related issues
- Log, track, and resolve incidents in accordance with IT procedures
- Collaborate with internal teams and external vendors to resolve technical issues promptly
- UAT and Change Support
- Support User Acceptance Testing for system enhancements and fixes
- Assist in validating system changes and confirming resolution with users
- Ensure proper documentation and closure of incidents
- Operational and Coordination Duties
- Support daily IT operational tasks and system maintenance
- Provide timely updates to users on issue status and resolutions
- Follow IT policies, escalation procedures, and documentation standards
Requirements
- Diploma or Degree in Information Technology or a related discipline
- At least 1 year of relevant IT support or application support experience; fresh graduates with relevant exposure are welcome
- Hands-on experience with ITSM tools or ticketing systems
- Basic knowledge of databases, such as SQL, networking, and IT infrastructure
- Familiarity with Microsoft Office 365 and collaboration tools
- Strong communication and interpersonal skills
- Able to multitask and work effectively in a team environment
- Open to learning new systems and technologies
- Preferred skills:
- Exposure to enterprise or financial systems will be an advantage
- Basic scripting or coding knowledge will be an advantage
- Understanding of business processes and data flows will be an advantage
Benefits
- Structured training and knowledge transfer provided
- Exposure to business-critical systems and stakeholder engagement
- Sponsorship for professional certification in General Insurance may be provided, subject to terms
About the company
A Japan-based global general insurance company, this organisation provides consumer and business insurance offerings across the Property, Casualty, Life, and Health domains. Its Singapore operations are part of a wider international insurance group.
JAC Recruitment Pte. Ltd.
EA Licence: 90C3026
EA Personnel: R22109724
EA Personnel Name: Jaspreet Kaur Sran
