Key Responsibilities:
- Provide day-to-day support for HR systems and applications, including HRIS and platforms and other workforce-related tools
- Support core HR modules including Payroll, Leave, and Attendance, ensuring smooth system operations
- Act as the first point of contact for HRIS system-related queries, troubleshooting issues, and resolving them in a timely manner
- Maintain data accuracy and integrity across multiple systems through regular checks and reconciliation
- Manage user access, permissions, and system configurations, ensuring compliance with data security and confidentiality requirements
- Support HR operational processes, including HR reporting, coordination of HR events, and administrative support across HR functions.
Digital Transformation & Systems Improvement
- Support ongoing digital transformation initiatives, including system enhancements, automation, and process improvements
- Work with HR, Finance, and IT teams to improve integration and data flow across platforms (e.g., HRIS and payment/vendor systems)
- Assist in user acceptance testing (UAT) and system implementation support.
- Document processes and support change management initiatives, including user training and communication
Stakeholder & Vendor Coordination
- Liaise with internal stakeholders (corporate and properties - HR, Finance, IT) and external vendors for system-related matters
- Support vendor coordination and issue resolution for platforms
- Assist in system audits, compliance checks, and reporting requirements
Reporting & Data Support
- Generate and support HR and operational reports across systems
- Assist in data consolidation across platforms for analysis and decision-making
Experience and Skills:
- Degree in Human Resource, Information Systems, Business, or related field
- Minimum 3–5 years of experience in HRIS and/or HR applications support
- Hands-on experience in Payroll, Leave, and Attendance systems
- Experience working with multiple systems/platforms (e.g., HRIS, finance/payment tools, vendor platforms) ,preferably in BIPO.
- Exposure to system integration or digital transformation projects is an advantage
- Strong problem-solving, analytical, and coordination skills
- Good communication skills with ability to work across multiple stakeholders
- Ability to manage multiple systems and priorities in a fast-paced environment
