Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You are responsible for assisting the Head of HR in implementing HR strategic planning and ensuring that HR management aligns with the hotel and corporate's overall strategy. You will participate in the development and improvement of the hotel's human resources policies, procedures, and regulations, and execute all aspects of HR management, including team member relations, labor dispute handling, and ensuring compliance with all HR activities. As an
Assistant Human Resources Manager, you're not just supporting the daily operations of the hotel's HR function – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
As the Assistant Human Resources Manager, you will be responsible for performing the following tasks to the highest standards:
- Supervise team members in the HR office, ensuring the department's daily operation is running smoothly and team members adhere to set disciplines.
- Liaise with local government authorities regarding labour law, labour relations and arbitration cases.
- Prepare procedures released concerning labour contracts for team members.
- Develop and maintain the team member relations programs, including social and sports activities, service award programs, and employee counseling to increase team members satisfaction.
- Take charge of recruitment according to hotel business requirements and the manning situation.
- Supervise and check all records on sick leave, medical expenses, misconduct and the personnel action form.
- Supervise and support the HR Supervisor to manage the team member facilities.
- Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member restaurant and locker rooms.
- Supervise and support the HR Supervisor to maintain the smooth operations of Compensation & Benefits.
- Strictly adhere to and ensure the security and confidentiality of the HR department.
- Initiate any new and improved systems / procedures to be implemented in order to upgrade all personnel filing systems and records.
- Handle arbitration cases to protect the hotel's benefits.
- Handle team members complaints and communicate with other departments.
- Be in charge of HR audits and standardize HR operations.
- Build HR policies and procedures to increase the efficiency of the department.
- Build an environment of support with other departments.
- Carry out manning analyses, exit interviews and turnover analyses.
- Ensure that team members maintain a high standard of personal appearance and hygiene, adhering to the hotel and department's grooming standards.
- Conduct HR related market surveys to promptly adjust strategy.
- Handle foreigner work permits and visa application.
- Discipline team members.
- Assume the duty of the Director of HR during his / her absence.
- Adhere to the hotel's security and emergency policies and procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Support and assist in learning & development functions including of trainings.
- Manage the planning and delivery of orientation programs.
- Planning of training budget.
- Develop plans to conduct needs analyses and in-house training on a regular basis.
- Regularly keep training records.
- Develop tools and systems to ensure training and development programs meet hotel objectives.
- Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
- Carry out any other reasonable duties and responsibilities as assigned.
- Strategic planning skills: To understand the hotel's overall strategy and translate it into concrete action plans for human resource management.
- Support daily HR operations: Assist in recruitment, training, compensation, benefits, team member relations, labor relations, compliance, safety, and performance management, ensuring compliance with corporate HR policies and federal/local regulations
- Enhance team member engagement: Help coordinate recognition programs, special events, and engagement initiatives to foster a positive workplace culture
- Manage HR systems and reporting: Oversee team member data entry, track employment transitions, maintain training and corrective action records, and generate reports on key HR metrics
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Qualifications
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In Addition, This Role Requires The Following Minimum Qualifications
- At least 3–5 years in HR, preferably in hospitality or service-oriented industries.
- Degree or diploma in Human Resources, Business Administration, or related field.
- Familiarity with recruitment, employee relations, performance management, and labor laws.
- Strong verbal and written communication; able to interact effectively with staff at all levels.
- Excellent time management, attention to detail, and ability to handle multiple tasks.
- Proficiency in the Microsoft Office Suite.
- Approachable, empathetic, and able to maintain confidentiality.
- Good relationship with the local labour and government agencies.
- Thorough knowledge of local labour laws.
- Thorough knowledge of HR operations and L&D functions and hotel's department operaherence to the highest professional ethics and standards, maintaining integrity and transparency
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
