Job Summary:
- Oversee and direct day-to-day housekeeping operations in designated areas.
- Ensure the hotel is clean, comfortable, safe, and well-maintained for guests.
- Coordinate with relevant departments to maintain high service standards and guest satisfaction.
Key Responsibilities (but not limited to):
- Manage daily work assignments for supervisory and non-supervisory staff.
- Identify training needs and implement departmental training programs.
- Establish and maintain effective employee relations.
- Assist with personnel matters such as interviewing, evaluating, and counseling.
- Ensure good communication and teamwork between departments.
- Inspect guestrooms, suites, public areas, and F&B outlets for cleanliness and upkeep.
- Act as Assistant Executive Housekeeper in their absence.
- Handle guest requests and ensure compliance with company policies.
- Plan and coordinate spring cleaning, maintenance requisitions, and staff rosters.
- Monitor inventory of housekeeping supplies and provide accurate reports.
- Ensure housekeeping staff maintain high standards in dress, hygiene, and conduct.
- Implement and monitor security, lost and found, and emergency procedures.
- Support hotel mission and goals through effective teamwork.
Qualifications:
- Minimum O levels or diploma from a recognized hotel institution.
- At least 2 years experience in a housekeeping supervisory role.
- Self-driven, proactive individual with a positive attitude.
- Team player with strong communication skills and a pleasant personality.
- Flexible, adaptable, and able to handle change effectively.
Skills:
- Strong leadership and organizational skills.
- Detail-oriented with a focus on maintaining high standards.
- Excellent problem-solving and decision-making abilities.
- People-oriented with a commitment to providing excellent guest service.
- Management trainee program is available for those without experience
Applicable for non-work pass holder
