Custom Field 3: 16933
Assistant Housekeeper (Rendezvous Hotel Singapore)
Job Expectations
- Supervise and guide Room Attendants to maintain guest rooms, public areas, and service corridors to the highest standards of cleanliness, comfort, and safety.
- Conduct regular inspections of rooms and facilities, ensuring prompt reporting and follow-up of maintenance issues with the Engineering Department.
- Handle guest requests and feedback promptly, ensuring service excellence and guest satisfaction.
- Oversee daily staffing and scheduling to ensure optimal coverage based on occupancy levels.
- Recommend and implement procedures and policies for housekeeping operations to keep abreast of market best practices.
- Act as a people manager who communicates performance expectations in accordance with job descriptions and monitor progress.
- Maintain adequate inventory of housekeeping supplies and ensure proper use and storage of equipment.
- Monitor departmental expenses and support cost-control initiatives to optimize resources.
- Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests arrival and departure.
- Act as an advocate on safe work practices in the workplace by ensuring that housekeeping employees follow established safety regulations when using work equipment and supplies.
- Provide directions to external vendors such as the public area cleaners, pest control, landscape, and laundry to ensure that service level agreements are met.
- Schedule periodic works with outsource cleaning supplier for lobby area, public restrooms, corridors, meeting rooms, as well as carpet shampooing.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
- Minimum Diploma or Degree in Hospitality, Tourism, or related field.
- At least 34 years of housekeeping experience, including 12 years in a supervisory role.
- Strong leadership and team coordination skills with attention to detail.
- Service-oriented with the ability to assist in maintaining high cleanliness and operational standards.
- Proficient in housekeeping management systems and familiar with scheduling and inventory procedures.
- Hospitality certifications (e.g., CERT, service excellence, or operations management) are an advantage.
- Professional, well-groomed, and composed in daily staff and guest interactions
