Assistant Housekeeper

Position summary statement:

The Assistant Housekeeper supervises work activities of Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen to ensure clean, orderly, and well-maintained rooms in the serviced apartments. Assist Executive Housekeeper in the day-to-day operation of the department. He/she assigns duties, inspects work, and investigates complaints regarding housekeeping service and equipment and take corrective action.

Primary Responsibilities:

. Establish standards and procedures for work of housekeeping staff.

. Supervise, train and retrain Guest Room Team Leader, Guest Room Ambassador, Linen Attendant and Housemen.

. Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

. Inspect apartments assigned to them for maintenance and cleanliness which includes scheduling and carry out periodical cleaning programs.

. Follow up on outstanding maintenance work.

. Check and pay special attention to VIP apartments.

. Advise Front Office or Reservation of apartments ready for sale.

. Attend Housekeeping Associates meetings to discuss company policies, work procedures and guests complaints and to chair Housekeeping Associates meetings in the absence of Executive Housekeeper.

. Attend Operation Meetings in the absence of Executive Housekeeper.

. Investigate complaints regarding housekeeping service and equipment and take corrective action. Make recommendations to improve service and ensure more efficient operation.

. Assist to interview job applicants, hires new employees, and recommends promotions, transfers, and dismissals.

. Daily check to ensure no linen or equipment abuse.

. Immediate reporting of any damage to furniture, fitting and equipment.

. Pay special attention to sick guests. Perform cleaning duties in cases of emergency or staff shortage.

Other Responsibilities

. Support and uphold the company mission, vision and values.

. Ensure usage of Pan Pacific corporate policies of business conduct.

. Comprehend company's (corporate) and property's business.

. Demonstrate and is perceived as a role model for:

. Ability to deal with operational complexities

. Innovative thinking

. Professional maturity

. Service mind set

. Project management skills

. Development of people relations

. Communication effectiveness

. IT - managing of online information

. Understand the macro operations of all other operating department within the property.

. Measure the impact of people management on company's performance.

. Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:

. Daily briefing

. Circulation of needed reports

. Industry information

. Orientation

. Manage, assist and discipline associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.

. Possess good understanding of all competencies within the department, so as to expertly lead, motive and develop the teams.

. Proficiently co-ordinate employment and consultancy agreements.

. Support internal best practices.

. Inspire associates to perform their work scope with a high level of quality and integrity.

. Participate in property-sponsored community events, career fairs, etc.

. Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.

. Maintain professional business confidentiality as required.

. Perform related duties and special projects as assigned.