Assistant Head, Operations & Development Department

List of responsibilities of Assistant Head, Operations & Development Department, include, but are not limited to:

1. Management Function

. Supervise the daily operations in the Hostel according to the SOPs.

. Ensure Youth Work Associates (YWAs) and Night Residential Care Worker (NRCW) understanding and alignment of practice with the overall philosophy

. Oversee staff relationship with residents and stakeholders.

. Manage staff morale, motivation and discipline in the department

. Monitor and develop staff competency and training in order to fulfill their evolving roles and responsibilities in the department

. Assist HOD to manage budget and manpower allocation

. Deliver Trauma-informed practices in daily staff and residents interactions/management.

. Coach and mentor new employee onboarding effectively with accurate and timely documentation records.

2. Role Function

. Cover the role of the shift staff when necessary

. Effective and fair roster planning to cater to the needs of the daily operations.

. Ensure adherence to the SOPs in the daily operations of the hostel

. Coach YWAs and NRCWs to perform their roles effectively

. Coordinate with other Departments when necessary

. Manage and oversee all documentations required for the department

. Assist HOD in preparation and submission of reports

. Assist HOD in managing crafting/reviewing/amending SOPs as per required

. Oversee all investigation and review investigation process/approach/techniques (Discipline Committee Chair)

. Oversee the all process in hostel

3. Development Function

. Assist HOH/HOD in roles and functions which are assigned.

. Assist HOD in planning the development of the YWA and NRCWs in the department.

. Assist HOD in reviewing current and implementing new process to meet requirements of the Ministry.

. Identify and attend courses/training for personal and professional growth and development.

4. Taskforce Involvement

. Able to lead taskforces within the department

. Able to represent the department to contribute in inter-department/inter-division taskforces

Technical Skills competencies

. Able to lead, inspire and coach a team.

. Able to do rotating shift.

. Independent, resourceful and responsible.

. Firm in upholding the standards and responsive in dealing with people.

. Possess good analytical and problem-solving skills.

. Possess strong communication and writing skills.

. Proficient in MS Word, Excel, etc

Core competencies

. Independent worker but able to work well in a team

. Resilience: able to overcome adversity and emerge stronger

. Integrity: guiding decisions with moral principles

. Serving: willing to go the extra mile for others

. Excellence: always expecting the best of self

Preferred achievements

. Degree or Diploma with at least 2 years of management experiences.

. Able to do rotating shift.

Interested applicant may email your resume directly to