URGENT HIRING – ASSISTANT GOLD MANAGER
We are urgently looking for an experienced Assistant Gold Manager to join a luxury hotel team in Singapore.
The ideal candidate will have strong experience in VIP services, Butler/Lounge operations, Front Office, and guest relations, with the ability to lead and develop a high-performing team.
Key Responsibilities:
- Manage daily VIP Gold Lounge operations and manpower planning
- Coordinate VIP arrivals, departures, meet & greet and rooming
- Build strong guest relationships and drive guest loyalty
- Handle guest concerns and ensure effective service recovery
- Lead, coach and develop the VIP Lounge team
- Ensure compliance with LQA and hotel service standards
- Conduct service audits and maintain operational excellence
- Oversee Executive Club guest satisfaction, facilities and maintenance
- Work closely with Housekeeping and Engineering on preventive maintenance
- Support revenue generation and cost control for the Executive Club
Requirements:
- Minimum GCE A-Level; Degree preferred
- Minimum 4 years of luxury hotel experience, preferably Front Office
- Experience with Opera Cloud preferred
- Experience in VIP / Butler / Lounge operations is highly desirable
- Duty Manager experience will also be considered
- Strong leadership, coaching and decision-making skills
- Independent, proactive and adaptable
Apply now or send your resume to [Confidential Information]
