Assistant General Manager

Position Overview
The Assistant General Manager plays a pivotal role in supporting day-to-day business operations, ensuring service delivery standards, and driving efficiency across the organisation. This role bridges strategy and execution - overseeing workflows, coordinating with key departments, and ensuring the business operates smoothly and effectively.

Key Responsibilities

• Support in executing business strategies, operational plans, and performance targets.

• Oversee daily operations across core functions such as Recruitment, Client Management, Finance coordination, and HR administration.

• Ensure smooth end-to-end service delivery and resolve operational bottlenecks across teams.

• Monitor business performance metrics, prepare periodic updates, and highlight operational or financial risks.

• Work closely with Finance on invoicing, collections follow-ups, basic budgeting inputs, and ensuring compliance with internal processes.

• Liaise with internal and external stakeholders (clients, vendors, partners, auditors) to ensure alignment and issue resolution.

• Implement workflow improvements to enhance efficiency, reduce delays, and strengthen internal controls.

• Provide leadership support to team leads through guidance, performance feedback, and coordination on cross-functional deliverables.

• Assist in managing company policies, documentation, and regulatory compliance requirements.

• Act as the escalation point for operational or client issues when required.

• Represent the company in internal discussions or meetings when delegated.

Key Requirements

• Bachelor's degree in Business, Management, HR, or related field.

• 8-12 years of experience in operations, recruitment, or business management roles.

• Strong organisational and problem-solving skills, with the ability to manage multiple moving parts.

• Good financial awareness and comfort working with reports, metrics, and basic budgeting.

• Excellent communication and stakeholder-management abilities.

• Ability to work independently, prioritise effectively, and maintain calm under pressure.