Custom Field 3: 17116
Assistant Front Office Manager (Village Hotel Sentosa)
Responsibilities
- Assist the Front Office Manager in maintaining proper, efficient, and profitable functioning of the department.
- Collaborate with the Front Office Manager to develop long-term and short-term strategies planning, plan budgets and forecast for the department.
- Provide recommendations and advice to the Front Office Manager for process and strategy improvements within the department.
- Analyze trends, changing needs, and guests expectations to proactively meet accommodations, services, and facility needs.
- Ensure staff support efforts to achieve ARR and occupancy goals through yield management of room inventory.
- Monitor the Housekeeping Department to maintain excellent service and cleanliness for guestrooms and public areas within the budget.
- Oversee the Reservation Section to achieve yield % goals and provide a 3-month daily booking forecast to the management.
- Supervise the Telephone Sections for prompt and friendly handling of administrative and guest calls.
- Periodically inspect guest rooms, public areas, lobby, and other facilities ensure consistency of high standards.
- Coordinate with Outsource Security for efficient surveillance and proper reporting and follow-up on incidents.
- Collaborate with the Front Office Manager and Human Resources for manpower needs, recruitments, promotions, and terminations etc.
- Review departmental programs to support team development.
- Undertake any other duties assigned by the Front Office Manager with diligence and professionalism.
Requirements
- Minimum Diploma or Degree in Hospitality, Tourism, or related field.
- At least 35 years of Front Office experience, including 12 years in a supervisory role.
- Strong leadership, communication, and interpersonal skills.
- Service-oriented with the ability to support daily front office operations and guest satisfaction.
- Proficient in Opera PMS or other hotel front office systems.
- Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
- Professional, well-groomed, and composed in all guest interactions.
