What This Job Involves
As the Assistant Facilities Manager, you will drive operational excellence and service delivery across a key client site. This leadership role is responsible for end-to-end delivery of integrated facilities management services, ensuring business continuity, operational excellence, and financial performance while leading high-performing FM teams and maintaining strong client relationships.
Day-to-Day Responsibilities:
- Execute work order management using CAFM systems, ensuring SLA compliance and timely completion
- Provide exceptional customer service to senior stakeholders and act as escalation point for complex service delivery challenges
- Coordinate emergency response and business continuity planning
- Manage vendor communications for repairs, maintenance, goods purchases, and coordinate with landlords and building management
- Execute contract documentation including renewals, terminations, and company seal arrangements
- Process invoices, conduct KPI reviews, and support annual budget preparation
- Submit monthly activity and financial reports and execute ad-hoc requests
- Support annual power outage planning and communicate with overseas clients and teams
HSSE & Quality:
- Support HSSE assessments and hands-on activities in compliance with JLL global standards
- Report accidents, incidents, near misses, and deficiencies promptly
- Complete HSSE training as directed and cooperate with management on risk assessments
Financial & Performance Management:
- Oversee vendor relationships and performance to ensure quality and cost-effectiveness
- Collaborate with Procurement Team to competitively bid service contracts
- Identify, implement, and record operational cost savings initiatives
- Monitor utility consumption patterns and identify cost-saving opportunities
Sustainability:
- Execute energy management, waste reduction, and water conservation programs
- Monitor and optimize building systems performance through BMS analysis
- Coordinate recycling programs and implement green cleaning protocols
- Manage sustainability projects including LED retrofits and occupancy sensor installations
Leadership & Client Relations:
- Foster a culture of collaboration, innovation, and continuous improvement
- Build strategic partnerships with client stakeholders at all levels
- Proactively identify client needs and support solution development
- Support digital transformation initiatives and smart building technologies
Required Qualifications:
- Experience in facilities management, building management, or property management
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Strong attention to detail with ability to anticipate client needs
- Excellent communication, interpersonal, problem-solving, and negotiation skills
- Ability to multi-task and meet tight schedules while delivering high-quality work
- Proactive approach with ability to influence without authority
Preferred Qualification:
