Assistant Executive (Marine Claims)

Company Overview
A company in the insurance industry is hiring for a Claims Executive position. The organization is committed to delivering efficient and accurate claims handling while maintaining strong relationships with clients, intermediaries, and internal stakeholders. This role offers exposure to end-to-end claims management in a collaborative environment that values professionalism, attention to detail, and continuous learning.

Job Description

• Handle telephone enquiries and walk-in customers, while liaising closely with clients, intermediaries, surveyors, handling agents, overseas principals, and related internal parties
• Manage claims correspondence and attend meetings with clients and intermediaries when required
• Coordinate claims notification activities, including gathering customer information, arranging surveys, and engaging settling agents where necessary
• Create and maintain claim files, review policy, reinsurance, and treaty arrangements, and confirm underwriting acceptance with internal stakeholders
• Prepare and issue claims-related documentation, including acknowledgment letters, payment advice, cash-call advice, and reserve recommendations, while ensuring timely follow-up
• Monitor premium payment status, manage diary and file reviews, escalate cases beyond authority levels, support recovery actions, and compile claims statistics as required

Qualifications

• Diploma or degree in Insurance, Maritime Studies, or a related discipline
  Professional insurance qualifications such as ACII, AAII, CGI, or equivalent will be an advantage
• Good working knowledge of Microsoft Office applications
• Relevant claims or insurance-related experience will be an added advantage
• Strong interpersonal and communication skills, with the ability to work with multiple stakeholders
• Ability to multitask, work collaboratively as a team player, remain conscientious and tactful, and demonstrate a customer-focused mindset with a willingness to learn new skills