Assistant Executive Housekeeper

Job Summary:

Reporting to the Executive Housekeeper, you will be overseeing, managing, and directing the day-to-day operations in the Housekeeping department. You will play a key leadership role in maintaining a clean, hygienic, safe, and comfortable environment, while driving the team to consistently deliver the highest standards of housekeeping service to create colorful guest experiences.

Job Responsibilities:

1. Oversee the daily work assignments and duty roster of Housekeeping personnel, ensuring tasks are carried out efficiently and according to standards.
2. Identify training needs, implement departmental training plans, and ensure staff are properly trained in the use and care of all housekeeping equipment, including monitoring maintenance and repair needs.
3. Conduct daily briefings and communicate changes to the team when needed.
4. Assists the Executive Housekeeper in personnel matters such as (but not limited to) manpower planning, interviewing, performance management, counselling, and establishing effective employee relations.
5. Support the Executive Housekeeper on departmental issues, acting on his / her behalf during his / her absence.
6. Monitor cost and manage the monthly expenses and forecast of the department. Assist in the preparation of annual manpower andexpenses budget.
7. Inspect guest rooms, public areas, and VIP rooms daily to ensure cleanliness, functionality, and adherence to quality standards, directly resolving any discrepancies or issues.
8. Collaborate with Front Office to ensure availability of clean, vacant rooms, and with Engineering to address repair and maintenance needs promptly.
9. Liaise and work closely with external vendors such as pest control, housekeeping contractor and laundry services, ensuring outsourced services meet hotel standards.
10. Ensure guest requests and preferences are met, responds to guest complaints, and takes appropriate service recovery actions to enhance guestsatisfaction.
11. Continuously evaluate standard operating procedures to ensure staff performance aligns with organizational standards, while ensuring compliance with housekeeping policies, procedures, and guidelines.
12. Review and analyse guest feedback, and initiates improvements as needed.
13. Oversee store requisitions, monitor par stock levels, and implement cost-effective strategies for managing housekeeping supplies and equipment.
14. Plan, schedule, and manage periodic deep cleaning, while collaborating with the Engineering department on preventive maintenance initiatives.
15. Respond to emergencies following established protocols.
16. Any additional duties or projects assigned by Management.

Requirements:

1. Min. 3 years of managerial experience in Housekeeping within the Hospitality industry
2. Strong leadership and team management abilities
3. Excellent interpersonal and problem-solving skills, with the ability to work independently under tight deadlines
4. Knowledge of the OPERA system
5. This is a shift-based position across a 5-day work week