Job Description
OVERVIEW OF ROLE
The Assistant Executive Housekeeper supports the Executive Housekeeper in overseeing all Housekeeping and Laundry operations, ensuring the highest standards of cleanliness, presentation and guest comfort across the hotel.
This role plays a key part in maintaining operational efficiency, managing team performance and delivering exceptional guest experiences. The Assistant Executive Housekeeper is responsible for supervising daily operations, upholding brand standards and supporting the development of the Housekeeping team.
Responsibilities
MAIN DUTIES & RESPONSIBILITIES
The main responsibilities of the Assistant Executive Housekeeper are summarised below; however the list is not exhaustive.
GENERAL DUTIES
- Support the Executive Housekeeper in overseeing daily Housekeeping and Laundry operations.
- Ensure all guest rooms, public areas and back-of-house spaces meet the highest cleanliness and presentation standards.
- Maintain a strong operational presence across all housekeeping areas.
- Deputise for the Executive Housekeeper in their absence.
- Assist other departments wherever necessary to support overall hotel operations.
- Undertake any other duties or tasks deemed reasonable by the Director of Housekeeping or Director of Rooms.
- Support pre-opening activities including concept development, hiring, training and setup.
- Undertake any other duties or tasks deemed reasonable by the General Manager.
LEADERSHIP AND MANAGEMENT
- Supervise, support and guide Housekeeping team members to ensure high performance.
- Assist in managing staffing levels to meet business demands.
- Support recruitment, onboarding and training of team members.
- Monitor team performance and address issues in line with company policies.
- Foster a culture of teamwork, accountability and service excellence.
- Conduct regular briefings, communication sessions and shift handovers.
Guest Experience & Service Excellence
- Ensure all guest rooms are prepared to the highest standards prior to arrival.
- Support the delivery of a seamless and comfortable guest experience.
- Handle guest feedback and service recovery related to housekeeping promptly.
- Collaborate with Front Office and other departments to meet guest expectations.
- Maintain a focus on detail to enhance the overall guest journey.
FINANCIAL PERFORMANCE & COMMERCIAL STRATEGY
- Support the management of departmental budgets and cost controls.
- Monitor inventory levels, linen usage and housekeeping supplies.
- Ensure efficient use of resources to minimise waste and control costs.
- Assist in scheduling and manpower planning to optimise productivity.
OPERATIONAL EXCELLENCE
- Ensure consistently high operating standards in all Housekeeping and Laundry functions.
- Conduct routine inspections of rooms, public areas and laundry operations.
- Identify and report maintenance or operational issues promptly.
- Ensure all housekeeping procedures and standards are consistently followed.
- Maintain up-to-date knowledge of all room categories, layouts and amenities.
- Support the implementation of housekeeping policies and procedures.
TRAINING & DEVELOPMENT
- Support the development and continuous training of Housekeeping team members.
- Ensure team members are knowledgeable on brand standards, procedures and service expectations.
- Promote cross-training and skill development within the department.
- Encourage a culture of learning and continuous improvement.
COMPLIANCE & SAFETY
- Ensure compliance with health, safety, hygiene and security standards.
- Implement and monitor adherence to housekeeping safety procedures.
- Maintain proper handling, storage and usage of cleaning chemicals and equipment.
- Ensure all regulatory requirements and brand standards are met.
Expectations
The Assistant Executive Housekeeper is expected to:
- Always maintain a consistently professional demeanor .
- Represent NoMad positively in all interactions with guests and colleagues.
- Always adhere to company policies and procedures, including safety and compliance standards.
- Demonstrate strong leadership, organisation and attention to detail.
- Foster clear communication and teamwork across departments.
- Exhibit accountability and a proactive approach to problem-solving.
- Champion company values and foster a collaborative and respectful working culture.
Qualifications
QUALIFICATIONS
- Diploma or Degree in Hospitality Management or a related field.
- Minimum 4–6 years of experience in Housekeeping operations, with at least 2 years in a supervisory role.
- Strong knowledge of housekeeping standards, procedures and operations.
- Experience in hotel or luxury hospitality environments is preferred.
- Strong leadership and team management skills.
- Good organisational , communication and problem-solving abilities.
- Knowledge of health, safety and hygiene standards.
- Ability to work in a fast-paced and detail-oriented environment.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
