Assistant / Deputy Manager - Retail Services

Job Responsibilities

Drive e-Commerce business growth
. Analyse new market trends, business opportunities and market segments in global and local landscape
. Implement eCommerce strategic and tactical programmes
. Develop eCommerce campaigns
. Drive eCommerce sales performance
. Manage and review eCommerce operations and processes
. Manage cross-functional partners on all aspects of the e-commerce business
. Manage sales, promotions, marketing and social media campaigns and programmes over digital platforms

Drive technology and infrastructure enablement
. Implement roadmaps for online store's functionality
. Develop and manage technology disaster recovery plans
. Manage, and measure performance of technology vendor relationships
. Manage usage and maintenance of IT infrastructure and networks
. Manage procurement and implementation of new technologies

Enhance e-Commerce customer experience
. Lead with service vision
. Review and maintain service operations
. Foster service innovation
. Optimise workforce for service excellence
. Monitor and manage service brand
. Analyse service quality and customer satisfaction

Generate data-driven commercial insights
. Analyse past performance of collections, categories and campaigns to improve marketing effectiveness and Return on Investment (ROI)
. Monitor and review data-mining and analytics tools
. Manage application of data-driven insights to solve business problems

Manage customer order fulfilment
. Define and revise order fulfilment policies and procedures
. Oversee fulfilment activities against established procedures and service level agreement
. Measure order fulfilment and customer satisfaction performance

Manage relationships with partners
. Manage partnerships for service excellence
. Evaluate operational policies, standards and procedures
. Develop risk mitigation plans
. Manage teams in the workplace

Job Requirements

. Diploma / Degree in any business - related field or with minimum 8-10 years of experience

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