Assistant Customer Experience Manager (Automotive Aftersales Department)

The Assistant Customer Experience Manager plays a key role in strengthening customer relationships by ensuring smooth aftersales support, timely resolution of complaints, and continuous improvement of service standards.

Key Responsibilities:

• Lead the customer service team's daily operations, ensuring service excellence and compliance with company policies.
• Monitor customer satisfaction levels through surveys (CEM) and data analysis, using insights to recommend improvements.
• Manage customer complaints effectively, providing solutions while balancing customer satisfaction, costs, and compliance.
• Collaborate with the Service Manager to design and implement customer service enhancement strategies.
• Conduct face-to-face meetings with customers when necessary to resolve concerns.
• Coordinate across departments to provide customers with a seamless service experience.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

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