[Job ID: 1165104]
Responsibilities:
- Handle telephone and walk-in enquiries from clients, intermediaries, and other stakeholders.
- Manage claims from notification to settlement, including gathering details, arranging surveys, and liaising with settling agents.
- Prepare claim files, check policy/reinsurance/treaty arrangements, and issue acknowledgements and advice letters.
- Draft LLA/MLR, ensure timely reserves, and verify premium payments.
- Coordinate with Claims Recovery Agents for recoverable claims and escalate high-value claims to management.
- Maintain records, update statistics, and support UAT for Marine Claims systems.
- Perform ad-hoc duties as assigned by management.
Requirements:
- Good working knowledge of Microsoft Office applications
- Well-versed in insurance principles
- Possesses good interpersonal and communication skills, able to multitask, is a team player, conscientious, tactful, customer-focused and willing to learn new skills
- Prior work experience handling similar marine claims
- Preferably ACII/AAII, CGI qualifications or relevant insurance equivalent (If candidate does not have the cert, they will be required to take the Certificate In General Insurance (CGI) exam upon joining)
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771
