The Role:
Are you passionate about education and enjoy working in a people-focused environment
We are a leading learning centre looking for an Assistant Centre Manager to lead our centre teams in ensuring smooth daily operations and exceptional learning experiences for our students and parents. This is a great opportunity for someone who enjoys managing people, improving processes, and driving results in a dynamic, people-centric environment.
Responsibilities:
- Lead the day-to-day operations of our learning centre.
- Build and ensure adherence to Standard Operating Procedures (SOPs) for smooth and consistent business operations.
- Train, mentor, and coach new hires and existing team members to maintain service excellence.
- Plan and manage staff rosters to ensure sufficient manpower during all operating hours.
- Resolve customer queries professionally and promptly.
- Work with the Enrolment team to implement enrolment strategies and meet centre enrolment targets.
- Collaborate with the Teachers Team Lead on teacher deployment and operational needs.
- Coordinate with the Business Planning team on timetable optimization and centre efficiency.
- Oversee centre administration, including payments, petty cash, and record-keeping.
- Uphold student welfare and centre standards, ensuring a safe, clean, and conducive learning environment.
Requirements:
- Bilingual in English and Chinese (Majority of customers are from China. Successful candidates needed to communicate with these customers in Mandarin).
- Passion for customer service, preferably within the education or ed-tech space.
- Experience in developing new opportunities, closing sales, and exceeding the target-driven environment, focusing on B2C customers (e.g. young learners, parents, and their guardians).
- Demonstrated success in achieving ambitious sales goals.
- You are energetic, hungry for success, and achievement-oriented while being empathetic engaging, and consultative to our customers.
- Poly/Uni Graduates are welcome to apply
The right opportunity awaits the right candidate for the job. Apply today!
Be part of a high-performing start-up culture and Grow with a education services company on the way up!
