Assistant Boutique Manager / Boutique Manager

Company Description

MISSION AND RESPONSABILITIES:

You are THE Guerlain Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Guerlain team, the Assistant Boutique Manager / Boutique Manager represents the brand values towards the customers and peers at all times.

Job Description

BUSINESS VISION

• Ensure all activities are aligned with the vision and strategy set by the Local Market Retail Team.
• Encourage innovation and creativity within the team, contributing to the overarching business objectives.

CUSTOMER EXPERIENCE

• Act as a role model to the team, embodying the brand's values in all interactions with customers.
• Inspire the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.

CLIENTELING

Client Relationship Support:

• Assist in implementing client relationship management strategies to build and maintain strong client connections.
• Provide exemplary client service, showcasing an understanding of client preferences and needs.
• Support the team in executing effective clienteling practices, ensuring personalized and attentive service to all clients.

Event and Experience Assistance:

• Aid in planning and organizing in-store events or exclusive experiences for clients.
• Assist in coordinating with different teams for event execution, ensuring a seamless and memorable client experience.
• Gather client feedback post-events and share insights with the Marketing Teamfor continuous improvement of client experiences.

Feedback and Team Collaboration:

• Collect and relay client feedback, helping to refine service standards and client engagement strategies.
• Encourage the team to share insights from client interactions and use these learnings to enhance the overall client experience.

TALENT MANAGEMENT

• Provide coaching and mentoring to team members, fostering their professional growth.
• Develop and nurture talent within the team, preparing them for future roles.

FINANCIAL TARGETS

• Motivate Beauty Consultants to meet individual and team financial targets.
• Implement client-centric initiatives focusing on increasing conversion rates, cross-selling, and enhancing the Average Basket Size

MERCHANDISING

Inventory Management:

• Monitor inventory levels closely to ensure the store never runs out of stock, particularly for high-demand items.
• Analyze sales data to understand the run rate of different products and adjust inventory orders accordingly to maintain optimal stock levels.
• Work closely with the supply chain and procurement teams to forecast and plan for inventory needs.

Product Launches and Promotions:

• Lead the planning and execution of product launches and promotional events.
• Ensure the team is fully briefed and trained on new products, their features, and benefits to provide knowledgeable customer service.
• Collaborate with marketing and visual merchandising teams to create engaging and effective displays and promotional materials.

Visual Merchandising:

• Maintain store presentation and visual merchandising in line with brand standards to enhance customer experience and drive sales.

STORE OPERATIONS

Safety and Security:

• Ensure strict adherence to all safety protocols to maintain a secure environment for both staff and customers.
• Regularly review and update safety procedures in line with company policy and local regulations.
• Conduct briefing and training to keep the team prepared for emergency situations.

Workflow Management:

• Implement and monitor efficient workflows within the store to optimize operations and customer service.
• Ensure all team members are trained on and adhere to established operational procedures.
• Regularly assess and refine workflows to improve efficiency and effectiveness.

Compliance and Standards:

• Oversee all operations to ensure full compliance with company policies, legal standards, and local regulations.
• Conduct regular audits and checks to ensure all practices within the store meet compliance requirements.

ADMINISTRATION

Sales Reporting and Analysis Support:

• Assist in compiling and analyzing weekly and monthly sell-out reports, providing key data and preliminary insights to the Area Manager.
• Help gather and organize sales performance data, customer trends, and product popularity for reporting purposes.

Commission Tracking:

• Support the communication of commission structures and calculations to the sales team, ensuring transparency and understanding.

Qualifications

WHAT WE REQUIRE FROM YOU:

• Exemplify Professional Excellence: Demonstrate the highest standards of professionalism, a deep personal commitment, and a strong passion for the Guerlain brand.
• Thrive in a Dynamic Environment: Be adaptable and efficient in a collaborative and fast-paced work setting.
• Enhance Client Engagement: Actively work towards creating meaningful experiences for clients and expanding client networks.
• Stay Informed and Innovative: Keep abreast of the latest trends and innovations in the beauty industry, reflecting this knowledge in your work.
• Embrace Learning and Innovation: Be open to experimenting with new approaches in your tasks and seize opportunities to acquire new knowledge and skills.