Assistant Account Manager (Growth & Retention)

About Us

Make The Change (MTC) is a social enterprise and a certified BCorporation that believes business can and should be a force for good. We combine marketing, design and digital innovation to create meaningful change for communities, brands and society. Beyond delivering impactful campaigns, we are committed to empowering marginalised groups, running inclusive programme sand driving sustainability initiatives. When you join us, you become part of a team that values purpose as much as performance.

Job Description:

Role Overview: We are a fun-loving, mission-driven Social Enterprise on an exciting growth trajectory! We are looking for a high-energy, sales-driven individual to join our team.

This is a hybrid role for someone who loves the thrill of the hunt for new business but also understands the importance of nurturing existing relationships. As an early member of a growing team, you won't just be a'cog in the machine, you will be part of the core group leading our agency forward.

Key Responsibilities:

1. Business Acquisition (The Hunter side):

• Actively identify and reach out to potential new clients through cold calling, networking, and lead generation.
• Present our services/products to prospects and convert them into long-term partners.
• Achieve monthly/quarterly sales targets and growth KPIs.

2. Account Management (The Farmer side):

• Serve as the main point of contact for a designated list of existing clients.
• Conduct regular check-ins to ensure client satisfaction and identify upsell opportunities.
• Liaise between clients and internal teams to ensure smooth project delivery.

3. Operations & Support:

• Handle ad-hoc backend tasks, including preparing quotations, invoices, and sales reports.
• Assist in administrative duties to ensure existing clients needs are met.
• Coordinate logistics or project requirements as needed by the client.

Requirements:

• Sales Mindset: You aren't afraid of rejection and enjoy the process of winning new deals.
• Communication: Excellent verbal and written skills you can build rapport quickly.
• Multitasking: Ability to juggle hunting for new leads while staying on top of backend emails and admin work.
• Experience: 1-2 years in a sales or client-facing role preferred, fresh grads with a strong can-do attitude are welcome!
• Tech-Savvy: Familiarity with social media tools and digital marketing platforms is a big plus but not a must.